Verizon Account Representative Position Available In Camden, New Jersey

Job Description:

Searching for a place to share your ideas freely, even ifthey’re daring or different? At Perpetual Innovation, we provide aspace where creativity and impactful engagements make a difference.

We’re actively hiring Verizon Account Representatives to add to ourVerizon team. If the prospect of delivering innovative wirelesssolutions to New Jersey residents and crafting incredible customerexperiences gives you excitement, this role should fit you like aglove! The Verizon Account Representative will be reposible for:

Effectively address and resolve complex customer escalations.

Maximize each interaction to drive sales or customer retentionthrough delivering a premium service experience, fostering customerloyalty to Verizon. Adopt a proactive service approach,anticipating and resolving both current and future customer issues.

Advance business growth by conducting comprehensive end-to-endaccount analyses. Implement strategic initiatives focused onretaining high-value and at-risk customers. Enhance customerexperience by identifying potential churn indicators and leveraginghistorical data. Independently utilize various systems, tools, andresources to offer customers all applicable solutions. Representthe Verizon brand and advocate for customers by showcasing the fullrange of products and services in every interaction. Make informedbusiness decisions that prioritize both customer satisfaction andcost efficiency. Work with other Verizon Account Representatives onissue resolution and how to recommend tailored plans, products, andservices to prevent future customer inquiries.