Enrollment/Student Accounts Senior Representative, Lvl 5 Position Available In Bronx, New York

Enrollment/Student Accounts Senior Representative, Lvl 5
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Position Details
Position Information
About Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Title of Position Enrollment/Student Accounts Senior Representative, Lvl 5
Position Number C00950
FLSA Non-Exempt
Number of hours worked per week 35
Department Student Financial Services
Campus Lincoln Center
Work Arrangement Hybrid

Hybrid Policy:

Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.
Position Summary Reporting to the Director of Student Accounts, the Student Accounts Senior Representative supports the daily operations of the Student Accounts Office, including customer service and all related back-office processes and functions. This position may require overtime, including work hours on weekends and holidays. Additionally, this position requires travel to and work at the other Fordham campuses when needed.
Essential Functions Handles customer service inquiries regarding student accounts, including billing, payments, financial aid, and refunds.
Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.
Advises students on options for financing their Fordham education.
Assists students with navigating the various self-service options.
Processes credit card, cash, and check payments and requests for itemized bills for students and third-party vendors.
Assists students with reviewing and understanding their 1098T.
Assists with developing, implementing, and enhancing student account policies and procedures.
Hosts, participates, and/or presents in online presentations.
Essential Functions Note This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities Not responsible for supervision or oversight of others.
Additional Functions Assists other offices of the Enrollment Group as needed.
Provides coverage for Enrollment Services staff as needed.

Required Qualifications:

Education and Experience High School diploma or equivalent.
Minimum of 2 years of experience in a customer service and/or clerical role.

Required Qualifications:

Knowledge and Skills Mandatory Competency Testing.
Must communicate clearly and effectively with all constituents both verbally and in writing.
Demonstrated experience providing excellent customer service in person and over the phone.
Knowledge of Microsoft Word, Excel, and Google Suite.
Preferred Qualifications Minimum Biweekly Salary for Level 6 Internal Applicants who meet criteria Maximum Biweekly Salary for Level 6 Internal Applicants who meet criteria Minimum Biweekly Salary for All Others $2,200.79
Maximum Biweekly Salary for All Others $2,200.79
Union Affiliation Local 153
Posting Detail Information
Posting Number C065P
Number of Vacancies 1
Start Date ASAP
Posting Date 04/08/2025
Special Instructions EEO Statement Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Physical Activity and Work Environment
Physical Activity
Sitting Often
Repetitive Hand Motion (such as typing) Often
Hearing, Listening, Talking Often
Standing Seldom
Walking Seldom
Running Not Required
Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required
Climbing stairs Seldom
Climbing ladders Not Required
Reaching overhead Seldom
Pulling, pushing Not Required
Shoveling Not Required
Lifting

• up to 20 pounds Seldom
  Lifting
• up to 50 pounds Not Required
  Lifting
• over 50 pounds Not Required
  Work Environment

Work Environment Office Environment:

Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.