Senior Account Manager Position Available In New York, New York

Senior Account Manager International Flavors and Fragrances United States, York, York 521 West 57th Street (Show on map) Jun 06, 2025 Job Summary IFF is looking for an energized Senior Account Manager to join our core team on a key Scent division client. In this role you will have the opportunity to be the regional face of IFF within a global account. You will have the opportunity to develop a regional business strategy to grow important sectors for this account, in partnership with IFF’s global account director and IFF’s regional general manager, for some exciting products in the consumer fragrance industry today. Working in a collaborative team environment, IFF will be looking for you to partner with the Creative team – Perfumers, Scent Design Group, CI and Marketing, and our scent innovation and technology group to showcase IFF’s creative innovation and fragrance delivery capabilities. Responsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy. You will be accountable to ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers’ products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply. Responsibilities/Description Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources
Develop multi-level cross-functional customer relationships with key customer decision makers/influencers
Contribute/lead commercial negotiation (e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts)
Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.)
Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs
Understand customer regulatory requirements/changes and update data to GRA and input to project management system
Acts as the main customer point of contact in all matters
Demonstrate IFF Culture Principles and live our values
Mentor junior team members/peers, and onboard and coach new team members
Influencing stakeholders to align on shared objectives
Lead projects through effective communication, and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/Formulation)
Ensure objectives are aligned to the business and personal development plans are in place
Proactively solicit and give feedback to nurture high performing teams
Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things
Develop commercial strategy for allocated customer portfolio
Build and execute account plans successfully
Responsible for setting clear commercial targets (Sales/GP/ Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan
Define and suggest the required account resources, investment, and relevant service model to support the account
Effectively communicate the account plans with stakeholders including internal and external team members
Review/update the progress of account plans versus KPI targets
Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis
Conduct retrospective reviews on projects wins and losses
Review brief and ensure all objectives and parameters are clear
Influence customer brief definition to IFF’s advantage
Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System
Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables
Evaluate and decide on final submissions with Scent Design Group and Creative teams
Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief
Generate proposal/price aligned with category margin guidelines or pricing officer
Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources
Monitor and ensure cost-to-serve of projects adhere to guidelines Internal
Communicate project results and conduct retrospective reviews on projects wins and losses
Update Project management system and issue adoption report in a timely manner
Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness
Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins
Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager
Implement price increase in line with country/region strategy
Lead internal and external teams to win projects

Requirements Experience:

Approximately 5 years of experience in sales, sales service, product development, or marketing in fragrance, cosmetics, FMCG, flavors, chemical or ingredients industries
Strong track record at a similar level with a passion to succeed in commercial

Skills:

Customer centric with B2B management experience
Analytical with the ability to deal with financial concepts/processes (pricing/margin/forecasting)
Strong interests in product development, consumers, and market understanding (Marketing/R D/CI)
Sound fragrance knowledge, olfactive and technical understanding with a focus on Home Care, Fabric Care, and Body Care
Creative and innovative thinking
Project management with effective collaboration and orchestration skills
Strong communication, presentation, storytelling, and negotiation skills
Understanding of digital marketing and ecommerce environment
Effective business English with a global mindset and ability to work with different cultures
Digital savvy with an ability to leverage online resources
Ability to gather and leverage competitive market intelligence Training /

Certifications Essential:

Bachelor’s degree

Preferred:

Concentration in Business, Marketing, Chemistry, or Biology / Arts & Fashion, Master’s Degree We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Salary Ranges:

$126800- $158500