Technical Account Manager Position Available In Erie, Pennsylvania

Technical Account Manager CMIT Solutions of Erie Erie, PA 16501 • Hybrid work Looking for a new opportunity to be excited about? Come join our team! We are CMIT Solutions – Leading Managed Service Provider both locally in Erie and with our team of 800+ techs in our nationwide network. Our culture thrives on client satisfaction and creating “raving fans”. We take the worry of IT off our clients’ plates so they can focus on growing their business. Our priority is to ensure their systems are running efficiently, reliably and most importantly, securely. If you want a fun environment where you can share your knowledge while continuously developing your skills, then come join our team. The Technical Account Manager (TAM) is passionate about business technical support and account management, client service, and project management. TAMs provide high level technical support and project management to our managed service clients as well as help plan and guide technical strategy that will foster their business growth. Our Technical Account Managers have responsibility for the technical health of our clients and are an integral part of internal project planning/execution and process improvement. Responsibilities include but are not limited to: Assist in onboarding new clients to our services Build client relationships and help clients achieve their business goals through the use of technology; help them overcome technical challenges Organize and manage technology projects from inception to completion, including team member staffing and oversight of their project deliverables Provide vCIO consultation and promote a culture of security, Manage client networks, analyze, design and plan future upgrades, and advise clients on new technologies and security services that they can leverage to help meet their business objectives Generate and present solution proposals Train clients to use our products and services effectively Become highly proficient in our service offerings, business tools and platforms to optimize the client service experience and promote internal efficiency and effectiveness Act as a senior technical resource for client issue escalation

Technical Qualifications:

• Excellent troubleshooting and analytical skills • Solid technical background with hands on experience in relevant technologies such as: Experience supporting Windows desktop environments Experience managing Microsoft 365, Azure and Intune Experience in configuration and administration of Windows Servers Experience in configuration and administration of Active Directory domains, including Group Policies Proficiency with virtualization technologies Proficiency in LAN/WAN administration and concepts Other Qualifications and Skills Able to work autonomously as well as part of a team Excellent interpersonal, verbal, and written communication skills Strong critical thinking and problem-solving skills Energetic self-starter with a desire and ability to grow in the position Requirements and Certifications AS or BS Degree in related field 5+ years’ experience in IT systems engineering/administration, or equivalent combination of education and/or experience Previous MSP or customer support experience in a complex environment(s) preferred

Job Type:

Full-time Pay:

$70,000.00 – $85,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Schedule:

Monday to Friday Ability to

Commute:

Erie, PA 16501 (Required)

Work Location:

Hybrid remote in Erie, PA 16501