Client Support Manager Position Available In Montgomery, Pennsylvania

Client Support Manager 3.2 3.2 out of 5 stars 6 Egypt Road, Norristown, PA 19403 Kevin Smith Transportation Group (KSTG) is the Philadelphia area’s highest-rated limousine provider, known for its exceptional customer service and diverse fleet. We pride ourselves on maintaining strong client relationships and delivering stress-free transportation experiences. Job Overview Client Support Manager are responsible for identifying, nurturing, and closing new business opportunities while maintaining strong relationships with existing clients. This role focuses on lead generation, client relationship building, service promotion, and CRM-based data management to enhance service delivery and retention. They are also responsible for managing transportation bookings, responding to service inquiries, and supporting clients throughout the scheduling process. This role is crucial in ensuring customer satisfaction, enhancing the customer experience, and driving the success of our transportation services. The ideal candidate will have a strong background in customer relationship management, project management, and account management. Responsibilities Generate leads through cold calling, networking, email campaigns, and referrals. Manage all stages of the sales pipeline using the CRM system (e.g., lead tracking, client interactions, conversion rates). Promote company services through presentations and relationship building. Negotiate pricing and service terms with clients. Provide consistent follow-up to nurture prospects and retain current clients. Collaborate with internal teams to deliver on customer expectations and requests. Maintain detailed CRM records of all sales activities and client communications. Report on customer trends, service feedback, competitive intelligence, and opportunities for new services. Respond to client inquiries via phone, email, and online platforms. Provide accurate service quotes, answer questions, and suggest appropriate transportation options. Book, schedule, and modify reservations using internal systems. Identify opportunities to upsell or cross-sell additional services based on client needs. Experience 3-5 years of customer service or reservations experience, preferably in hospitality, travel, or transportation. 3-5 years of proven sales or account management experience, preferably in hospitality or transportation. Proficiency with CRM platforms (e.g., Salesforce, HubSpot) for managing client records and follow-up. Detail-oriented and highly organized, with excellent time management skills. Strong interpersonal and communication skills with a client-first mindset. High level of initiative, self-motivation, and goal orientation. Ability to work independently and collaboratively in a fast-paced environment. Ability to multitask and maintain a high level of client service under pressure.

Physical Requirements:

Must be able to sit for extended periods, use office equipment, and occasionally lift up to 25 lbs. Equal Opportunity Employer Kevin Smith Transportation Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

Job Type:

Full-time Pay:

$60,000.00 – $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person