National Accounts Support Manager Position Available In Montgomery, Pennsylvania

Job Description:

At

FUJIFILM

North America Corporation, we are many things toboth consumers and business customers. We’re looking forpassionate, mission-driven people to help us continue to innovate.

With five operating divisions, there’s a lot of opportunity to findyour niche and make an impact. Perhaps you’ll click with ourImaging Division that provides one-time-use cameras, digitalprinting equipment, and instax™. Maybe you’ll get charged up aboutour Electronic Imaging Division that markets digital cameras,lenses, and accessories for content creators. Or, you might haveyour eye on our Optical Devices Division, which provides opticallenses for the broadcast, cinematography, videography, andindustrial markets. You could be drawn to our Business InnovationDivision—they develop office and commercial print solutions andenable digital transformation. And if you’re interested in tape,check out our Industrial Products Division—they develop datastorage solutions. We offer a collegial culture and a flexible workenvironment. Our headquarters is in Valhalla, New York, a quainttown just one hour north of New York City. Responsibilities

• Oversee vendor performance and ensure quality support programs forcustomers.
• Develop and maintain strategic partnerships with keyaccount leadership.
• Implement consistent account managementprocesses across assigned accounts.
• Collaborate with NationalSales & Service Management, Marketing, Product teams, and directreports to prioritize service activities and projects for NationalAccounts.
• Oversee special projects, coordination, and execution.
• Attend meetings and conference calls to support customeractivities.
• Analyze report data and provide recommendations foroperational improvements to Fujifilm, Account Management team, andCustomer.
• Ensure high-quality service delivery to key accounts byworking closely with service providers and vendors.
• Monitor andreport on contract billing and profitability to Fujifilmmanagement.
• Enhance communication processes between Service,Sales, and Accounts to ensure greater visibility of accountactivities.
• Create processes and programs to proactively ensuremaximum customer satisfaction and equipment availability.
• Workwith Senior Accounts Manager and Vice President of Service on newcontracts and renewals.
• Communicate all service capabilities toaccount leadership and work with Service Sales team to pursue newbusiness opportunities.
• Conduct meetings to ensure compliancewith corporate policies and the implementation of new processes.
• Investigate chargebacks and invoice disputes, working with CustomerCare and Customers on resolutions.
• Monitor and address calls inthe audit queue.
• Track, forecast, and manage equipmentdisposition.
• Travel to store locations to evaluate equipment andstore operations. Required Skills/Education
• 5 years of experiencein service management of large-scale retail accounts.
• Outstandingcustomer relations skills.
• Excellent problem-solving anddecision-making skills.
• Highly developed interpersonal skills andability to work with others.
• Ability to achieve corporate anddepartmental goals by managing direct reports effectively.
• Ability to accurately evaluate internal staff and provide feedbackto management.
• Excellent customer communication skills (bothverbal and written).
• Valid state drivers license (Real IDcompliant) and passport. Desired Skills
• Exceptionalcommunication, interpersonal, and leadership skills.
• Excellentorganizational and time management abilities.
• Capability to workwith cross-functional teams.
• Strong analytical and researchskills to evaluate opportunities and challenges and uncover newconsumer insights.
• 3 years of experience managing a service team.
• Experience with CRM systems (e.

g., Astea, Salesforce).

Salary andBenefits :

(Include for roles that are/can be based in NY and CO)

• $110,000 depending on experience
• Bonus eligible
• Medical,Dental, Vision
• Life Insurance
• 401k
• Paid Time Off