Technical Account Manager (Spanish or Portuguese Speaking) – Remote Position Available In Montgomery, Pennsylvania

Job Description:

About Ping Identity:

At Ping Identity, we believe in makingdigital experiences both secure and seamless for all users, withoutcompromise. We call this digital freedom. And its not justsomething we provide our customers. Its something that inspires ourcompany. People dont come here to join a culture thats built ondigital freedom. They come to cultivate it. Our intelligent, cloudidentity platform lets people shop, work, bank, and interactwherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of ourtechnology, protecting individual identities is at the core of ourculture. We champion every identity. One of our core values,Respect Individuality, reminds us to celebrate differences so youare empowered to bring your authentic self to work. Wereheadquartered in Denver, Colorado and we have offices and employeesaround the globe. We serve the largest, most demanding enterprisesworldwide, including more than half of the Fortune 100. At PingIdentity, were changing the way people and businesses think aboutcybersecurity, digital experiences, and identity and accessmanagement. As a Technical Account Manager (TAM), you will beresponsible for working with new and existing clients to ensurethat they are successful with Ping solutions. As part of thecompany’s Global Support Organization, you will work with a varietyof cross functional teams at Ping to ensure a client’s journey frompurchase to production is smooth and well managed. You will partnerwith the customer to ensure each customer is fully optimized ontheir existing deployed solutions. In summary, your job is toensure that you deliver value to our customers.

What Youll Do:

Provide clients with technical recommendations and best practicesfor Ping solutions based on their identity and security needsFacilitate visibility into company’s product roadmap to helpeducate and engage customers Assist with over-the-shoulderconfiguration help on features and flows Coordinate and conductbusiness reviews with customer leadership to highlight successagainst goals/performance Assistance in planning, strategizingroll-outs and upgrades for platform adoption by the customerProvide customers with ad-hoc training to help build the skills inthe most needed areas Engage in the escalation and priority ofsupport tickets created by clients in the program as needed Provideproduct demonstrations of Ping technologies Coordinate with otherPing Identity teams•including Support, Engineering and ProductManagement teams•to ensure customer needs are being addressed andresolved Provide feedback to Product Management for future productsor enhancements based on trends and requirements Occasionalavailability during off-hours to act as a liaison or escalationpoint of contact due to your customers upgrade or criticalimplementation of Ping products Manage ongoing customer needseffectively to ultimately drive high customer retention and loyalty

What You Bring:

Understanding of Java and knowledge of webtechnologies is a must Must have a minimum of 5 years’ enterprisecustomer facing experience in a Customer Success, SalesEngineering, Support or Professional Services role Strong verbaland written communication skills Strong organizational skillsExperience with SFDC or equivalent CRM systems Ability to manageproactive and reactive tasks effectively Proven track record inmanaging relationships with large enterprise clients Experiencewith Identity Management, Access Management or Federation You havean advantage if: Experience with Ping Identity solutions and APIsExperience with Windows and Linux operating systems Generalnetworking knowledge of protocols like

HTTP/S, TCP/IP

Generalknowledge of protocols such as SAML, OAuth, or OpenID Connect is aplus Bachelor’s Degree in Computer Science or equivalent experience

Salary:

$108,500•135,454 In accordance with Colorado’s Equal Payfor Equal Work Act (SB 19-085) the approximate compensation rangefor this role in Colorado is listed above. Final compensation forthis role will be determined by various factors, such as knowledge,skills, and abilities. Life at

Ping:

We believe in and facilitate aflexible, collaborative work environment. We’re growing quickly,but remain true to the innovative, can-do startup values that gotus here. Most importantly, we keep hiring talented, smart, fun, andgenuinely nice people because that’s who we want to succeed withevery day. Here are just a few of the things that make

Pingspecial:

A company culture that empowers you to do your best work.

Employee Resource Groups that create a sense of belonging foreveryone. Regular company and team bonding events. Competitivebenefits and perks. Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule Parental LeaveProgressive Healthcare Options Retirement Programs Opportunity forEducation Reimbursement Commuter Offset (Specific locations) Pingis the collective sum of all our individual experiences,backgrounds and influences and we pride ourselves in growing andlearning together. We are committed to building an inclusive anddiverse environment where everyone’s individuality is respected andeveryone has an Identity. In recruiting for new colleagues, wewelcome the unique contributions you can bring and encourage you tobe your best self. We are an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex includingsexual orientation and gender identity, national origin,disability, protected Veteran Status, or any other characteristicprotected by applicable federal, state, or local law.