Instructional Specialist & Client Relationship Manager Position Available In Philadelphia, Pennsylvania
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Job Description
Instructional Specialist & Client Relationship Manager Cristo Rey Philadelphia High School – 3.6
Philadelphia, PA Job Details Full-time Estimated:
$60.5K – $74K a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 403(b) Life insurance Referral program Food provided Retirement plan Qualifications Practicing curriculum development Customer service Program development Curriculum development Salesforce Mid-level High school diploma or GED Database management Bachelor’s degree Organizational skills Curriculum development experience (1-2 years) 4 years 2 years Communication skills Teaching Full Job Description Instructional Specialist & Client Relationship Manager Position Summary The Instructional Specialist & Client Relationship Manager works within the Corporate Work Study Department to facilitate the program in two ways: One, maintain a portfolio of job partner accounts by supporting both the students assigned to the job partner and the program managers and supervisors who work with the students at the job partner; Two, develop and deliver professional development curriculum designed to support students who are temporarily unassigned to a job partner. The Instructional Specialist & Client Relationship Manager reports to the Director of Client Relations and the Director of Operations. It is a full-time, exempt, 12-month administrative position performed on-site at Cristo Rey Philadelphia High School, located at 1717 W. Allegheny Ave., Philadelphia, PA 19132. Key Responsibilities 1. Develop and manage curriculum, protocols, procedures, work assignments and professional development opportunities for student associates when they are temporarily unable to report to work onsite, due to either having no available placement or job partner request. 2. Create systems and processes for an integrated and holistic approach to teaching workforce skills between the Academic Program and the Work Study Program to prepare students for success in their work study placements and future jobs.
- Collaborate with Academic and Work Study Program leadership to identify the communication, analytical, technical and executive function skills currently taught across the curriculum.
- Identify opportunities for horizontal and vertical curriculum alignment of workplace skills being taught by academic faculty, work study staff and job partners.
- Analyze student performance data to identify themes and then collaborate with Work Study Team to address skills gaps, needed supports and strategies.
- Conduct research on the Jobs of the Future and the corresponding skills students will need to thrive in future placements.
- Collaborate with the Work Study Team to develop curriculum and programming on the skills relevant to the future of work.
- Work with Work Study and academic staff to support the sharing of best practices 3. Manage a portfolio of job partner accounts
- Serve as a liaison and account manager to an assigned portfolio of corporate partners
- Proactively provide assigned portfolio of corporate sponsors with information about the students, respond to inquiries and resolve issues in a timely manner
- Identify and proactively resolve challenges to help students excel in the workplace
- Facilitate and walk students and parents through any job onboarding requirements required by our corporate sponsors
- Follow up on timecard and evaluation comments with supervisors, students, and parents/guardians
- Assist in the implementation of retraining and remediation programs for students based upon supervisor feedback, observations from site visits, and performance evaluations.
- Work collaboratively with Work Study team members, Deans and Counseling department as needed to support students in the workplace and uphold Cristo Rey policies and expectations
- Model career readiness competencies in demeanor, dress, attitude, and work ethic
- Nurture an environment where commonalities and differences among people are recognized, and to be a champion of diversity, equity, and inclusion best practices 4. Support the daily operations of the Work Study program including but not limited to morning send off, student onboarding, event planning and execution, and additional duties as assigned. Required Skills & Qualifications
- A desire to learn and be part of the unique Cristo Rey mission, recognizing the educational value and financial importance of the work study program; workforce development experience preferred;
- Successful applicants will embody the mission-commitment, intellectual curiosity, openness to growth, and optimism that are central to the character of our team.
- Excellent interpersonal, written and verbal communication skills
- Basic knowledge of database management such as Salesforce, Google Drive, and other information management systems
- Creative and entrepreneurial attitude with a desire to work in a fast-paced, detail-heavy environment that often presents competing priorities that require quick decisions and good judgment.
- Comfortable working independently and collaboratively.
- Ability to work in a faith-based organization Education & Experience
- Bachelor’s Degree
- Experience with Curriculum Design and Implementation
Customer Service Experience Job Application Process:
- Submit one PDF containing the following documents to : o Cover Letter o Three Professional References o Resume About Cristo Rey Philadelphia High School Cristo Rey Philadelphia High School, a college preparatory, Catholic school for students of all faiths, nurtures and challenges young people to recognize and realize their full potential as they learn to love others, grow in their faiths, and serve the common good.
Founded in 2012 and now based in a beautiful campus in the Tioga neighborhood, the school serves over 540 students in grades 9-12 from across the city of Philadelphia as well as Camden. Cristo Rey Philadelphia offers a rigorous academic curriculum coupled with professional work experience. Each student participates in the Work-Study Program, an integral part of the Cristo Rey model, in which every student works one day a week throughout their four years at the school. Through this unique model, all students earn half the cost of their education by working one day a week through the Work-Study Program. The school’s goal for every student is not simply high school graduation or college acceptance but college graduation. It is the mission of the faculty and staff to prepare every Cristo Rey Philadelphia student to be successful in college. Cristo Rey Philadelphia High School was founded under the guiding pillars and principles of Believe, Dream, Lead, and Serve. It is important that our entire community lives by these values every day:
- We Believe in fostering a culture rooted in respect.
- We Dream of growth, with hard work and resilience as our guides.
- We Lead with integrity, knowing that the next one to lead is watching.
- We Serve to affirm our commitment to community.
Who We Are:
Values-Driven:
We educate the whole student: academically, spiritually, and socio- emotionally.
Growth Opportunities:
We prioritize our faculty and staff’s learning and growth.
Invested Students and Engaged Families:
Our students’ families seek out our schools for our education, our Work-Study Program, and our values.
National Community:
Our faculty and staff are a proud part of a national movement. There are 40 Cristo Rey schools across the country. We are looking for team members who are passionate about our mission and want to work with our incredibly talented community to give our students the opportunity they deserve.
Employee Benefits:
- Cristo Rey Philadelphia offers competitive salaries that are based on experience and qualifications
- Medical/Prescription/Dental/Vision Care Insurance Coverage
- Defined 403b Contribution Plan
- Available Professional Development and Continuing Education funds
- Paid breaks and holidays
- Free Lunch Benefit available daily Equal Opportunity Employer Cristo Rey Philadelphia High School does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, religion or national or ethnic origin in its student admission process, faculty and staff hiring practices, educational policies, scholarships, athletics or other school administered programs.
Job Type:
Full-time Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance
Schedule:
8 hour shift
Work Location:
In person