Account Manager – Dedicated Transportation Position Available In Greenville, South Carolina

Account Manager – Dedicated Transportation
Greer, SC, 29650, USA .

Job Description :

Summary
This position is responsible for managing customer satisfaction for a specifically assigned customer(s). The Account Manager will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful Account Manager will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The Account Manager will be responsible for leadership of employees as well as profitable management of the functional areas within his/her span of control.
Essential Functions
Proactively and regularly communicate with customers.
Provide regular reporting /presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators and utilization studies.
Engage in daily, weekly and season capacity forecast planning and execution with the customer.
Lead implementation efforts for the successful onboarding of new business and clients. Provide start up assistance – equipment resets, driver hiring requests, system implementation, and customer specific process training.
Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.
Assist leadership by overseeing the execution and implementation and measurement of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer, as well as prepare for annual account assessments and mid-year business reviews, and other on going customer presentations, contract renewals , and new business opportunities.
Cultivate relationships with external carriers regarding freight availability, service issues, and increase market capacity while maintaining communication with internal teams to increase volume opportunities.
Manage exempt and non-exempt employees.
Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.
Support payroll and billing activities as well as P&L responsibilities.
Complete QBR’s with the customer
Develop and maintain account specific SOP for regional playbooks.
Additional Responsibilities
Must be available to work on a flexible schedule on the various work shifts.
Performs other duties as assigned.
Skills and Abilities
Builds and manages effective teams.
Strong leadership and motivating skills.
Strong verbal and written communication skills.
Bilingual, English and French (for Quebec locations only).
Excellent interpersonal skills within a diverse team environment.
Demonstrates problem solving skills.
Demonstrates analytical skills.
Excellent organizational skills.
Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines.
Qualifications
Bachelor’s degree required in Finance, Business Administration/Management/Communication or Transportation/Logistics
Three (3) years or more in Finance or Transportation/Logistics, preferred
Three (3) years or more in Customer experience & Account Management, preferred
Three (3) years or more in Dedicated Transportation, preferred
Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required
Excellent knowledge of Transportation and/or Warehouse Logistics operations
Excellent knowledge of safety and security requirements

Travel:

20% – 30%

DOT Regulated:

None

Job Category:

Logistics

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$80K

Maximum Pay Range:

$90K

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.