Client Relationship Manager Position Available In Richland, South Carolina
Tallo's Job Summary: This job listing in Richland - SC has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Client Relationship Manager
Job at a Glance
We are seeking a Client Advocate to serve as the liaison between IT and internal business stakeholders, supporting cross-functional communication, service delivery, and systems integration. This role is responsible for prioritizing work requests, monitoring service levels, and driving continuous improvement through collaboration, innovation, and client-centered support.
Details
Type:
Hybrid (Onsite Tuesday-Thursday)
Location:
Columbia, SC
Work Hours:
8:30 AM-5:00 PM; on-call as needed, with occasional overtime based on workload
Qualifications
Required:
Education:
Bachelor’s degree; OR 4 years of relevant job experience; OR 2 years of relevant experience plus an associate’s degree
Experience:
5 years in IT-related roles
Experience in client relationship management, IT marketing, and process/product improvement
Skills:
Strong communication and organizational skills
High customer service orientation
Basic understanding of IT processes and terminology
Requirements gathering expertise
Exposure to server, mainframe, and application technologies
Preferred:
Prior experience as a Business Systems Analyst (BSA) within a technical/IT environment
Background in technical support, infrastructure implementation, or incident response
Familiarity with project management methodologies
Responsibilities
Client Relationship Management (40%) Define business needs, prioritize requests, negotiate timelines and budgets, and track deliverables to ensure alignment with client goals and cost efficiency.
Systems/Service Monitoring (30%) Monitor service levels and SLAs, produce performance metrics, and lead continuous improvement initiatives based on client feedback.
Account Management (15%) Act as the primary liaison between IT and the business unit; gather and communicate client requirements; ensure solutions align with strategic goals.
Internal Marketing (10%) Promote IT products and services that add value; assist in solution packaging, pricing, and delivery tailored to customer needs.
Product Improvement (5%) Identify new IT opportunities and match client needs with appropriate products or services through proactive discovery and internal collaboration.
#INDGEN
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Dice Id:
ceiam
Position Id:
28676
