Junior Account Manager – Infrastructure Position Available In Richland, South Carolina

Junior Account Manager – Infrastructure Dartpoints Operating Company Columbia, SC 29201 • Hybrid work Position Summary The Jr. AM is responsible for partnering with an assigned customer base and ensuring the satisfaction and long-term success of those customers. Two key activities are maximizing the upselling and reducing the churn for current accounts. The Jr. AM will communicate regularly with customers to understand their business and associated challenges and will offer solutions to address these challenges. The Jr. AM will work cooperatively with other AMs to ensure consistent coverage and uncompromising support for all DartPoints customers. The Jr. AM will provide administrative sales support as required to assigned outside sales team members. Primary Responsibilities Regular communications with customer base: Handling and tracking all non-technical inbound customer requests and issues Proactive outbound communication (calls and email) with assigned customer base Gain a better understanding of customer’s business and associated challenges Ensure satisfaction with DartPoints services Be an internal advocate for assigned customers Identify new opportunities with assigned customer base, provide solutions and quotes Provide administrative support to the business development/sales team including: Development of proposal, contracts, and other documents Research solutions with internal and other resources, space, power, bandwidth, Cloud/Managed Services in concert with Solutions Architects and other resources Timely updating of key activities in CRM Represent DartPoints in the local market through attendance at local networking functions, including after-hours as required

Qualifications Education:

Bachelor’s degree, minimum

Related Work Experience:

Two years of inside sales experience preferred but not required

Certifications:

NA Technical Skills:

Must have some industry experience in IT or related technologies.

Other:

Strong listening, oral & written communication skills; strong PC proficiency The following criteria apply to all positions: Employees must complete individual quarterly objectives as assigned Employees must demonstrate commitment to all corporate core values:

Customers First, Integrity, Initiative, Problem-Solving Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.