ACCOUNT MANAGER Position Available In Davidson, Tennessee

ACCOUNT MANAGER

Piedmont National Corp

• 2.8 Nashville, TN Job Details Full-time $20
• $24 an hour 1 day ago Benefits Paid time off Qualifications Microsoft Word Sales support Microsoft Excel Management Sales Customer service Procurement Mid-level Microsoft Office Packaging Manufacturing Associate’s degree Communication skills Full Job Description

PIEDMONT NATIONAL

(PN)

• the Southeast’s leading distributor of innovative packaging materials and technological solutions
• is currently looking for the ideal candidate to join the Chattanooga Operations Team as an Account Manager.

To be a successful Account Manager, a candidate should be a great communicator, who takes initiative, is tech-savvy, and enjoys problem solving. S/he should be well organized, detail-oriented, and thrive in both purchase and sale sides of transactions. A successful candidate excels under pressure, works through tough situations, and effectively manages workload without losing sight of deadlines or the big picture. The global supply chain as it relates to manufacturing and distribution is constantly evolving and so is our business. Although each day can differ from the next, on most days, the Account Manager can expect to work closely with team members, customers, vendors, and other third parties to (efficiently and effectively) process: sales orders for customers, purchase orders to vendors, inventory transfers between locations, returns and credits, and billing for completed orders. Account Managers will also be charged with organizing data, communication, and instruction to: manage time, tasks, and responsibilities, monitor and analyze inventory usage for purchasing and warehousing, evaluate freight and shipping options for inbound and outbound movements, perform general administrative tasks like filing, copying, word processing, faxing, and emailing, and assist other team members and management with daily functions and special projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned and are subject to change at any time. The Account Manager will be responsible for: Performing Tasks in Order Lifecycle Obtaining order details from customer or salesperson Entering customer orders into system Ordering inventory from vendors Receiving inventory into system when delivered to distribution centers Processing inventory transfers between distribution centers Working with warehouse and logistics to ensure a safe and timely delivery of product Communicating with all pertinent team members and third parties to ensure successful completion of order Performing necessary daily billing activities Performing necessary steps to process returns, claims, and credits Supporting Organization’s Sales Process Communicating with customers using email, telephone, and in person Ensuring sales team’s needs are clearly visible, assigned, and managed Communicating with vendors, procuring samples, and ordering inventory to maintain adequate supply to meet customer demand Researching and identifying source, product, and pricing Keeping sales team well informed of all activity that impacts their customers Supporting Organization’s Operational Processes Monitoring, preparing, and performing ongoing communications to prioritize and manage tasks Responding to requests from other departments, divisions, and the corporate office Working with operations, sales, and corporate functions to resolve customer or supplier issues Analyzing and monitoring activity to ensure inventory levels are maintained effectively and timely Examining defective, returned, held, or damaged inventory in warehouse to ensure accurate resolution Working with vendors, suppliers, and third-party carriers to obtain the best quality products at optimum pricing Ensure customer and supplier information is up to date in the system. Supporting Other Administrative and Ad Hoc Processes Performing general administrative office activities such as filing, copying, word processing, faxing, emailing, and mail distribution Maintaining office equipment and office supplies inventories Visiting customer locations if and when necessary Assisting other members of team and management with daily functions and special projects as needed.

MINIMUM QUALIFICATIONS

Education 4

• or 2-year Degree preferred but not required if sufficiently experienced Experience 2+ years of verifiable experience in customer service, sales support, or procurement preferred Packaging, distribution, or manufacturing industry experience beneficial and preferred but not required Technology Proficient in Microsoft Office (Excel, Word, OneDrive, Outlook, etc.

) Possess a working understanding of task management tools and applications (Microsoft Teams, Planner, etc.) Be able to navigate web-based applications and reporting tools with ease and efficacy Communication Have excellent written and verbal communication skills

• able to clearly communicate the right information to the right people using the rightmethods at the right time able to track and maintain ongoing changes in communication pipeline between all parties Other Desired Knowledge, Skills, and Abilities The right candidate will be able to: Maintain a sense of urgency and focus Stay flexible as to manage time in rapidly changing situations Manage deadlines for multiple customers (internal and external) Focus on details without losing sight of objective and overall goals Learn quickly and adapt to changes in a demanding role that impacted by external markets, customer complexities, personnel changes, and evolving technologies Be a team player working independently or collaboratively across different teams simultaneously Initiate projects, complete necessary tasks, and see project to completion within applicable constraints•i.

e. Can follow instructions with ease but can also determine best way to accomplish something if no instructions are provided Establish and maintain key professional relationships with ease Organize information and data to analyze for trends or anomalies Maintain a high-energy, positive attitude while navigating unforeseen operational hurdles.

OPERATIONAL ITEMS

Who will supervise role?

• Employee will report to Account Team Manager or the Division General Manager. Will role supervise others?
• None Will role be responsible for public contact?
• Yes, in handling telephone calls, emails, and face-to-face contact with team members, drivers, dispatchers, vendors, and customers. Are there required licenses or certifications?
• None Are there any tools or equipment that will be used?
• Yes, tools and equipment standard in an office environment
• e.g., computers, telephones, copiers, fax machines, etc. What physical demands are present in successfully performing the functions of this role?
• Yes, there are physical demands representative of those needed to successfully perform the essential functions of this job.

Employee will frequently be required to: Sit for long periods of time in an office environment, talk and hear, and work at a desk on a computer or phone Use hands and fingers to feel, handle or operate objects and files Reach with hands and arms Maintain sufficient short & long-distance vision, peripheral vision, color vision, and the ability to adjust focus Lift up to 35lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What is the work environment?

• The work environment characteristics are representative of those needed to successfully perform the essential functions of this job.

While performing the duties of this job, the employee frequently works in an office setting that is conducive to phone, in person, & computer communications, data entry, and desk duties; and in which the noise level in the work environment are usually quiet. Infrequently and on occasion, the employee will work in a warehouse setting which is exposed to hot, cold, wet and/or humid conditions, and dust to communicate with staff, review inventory, or receive inventory. The noise level in the warehouse work environment is usually quiet to moderately loud. On rare occasions, employee will travel offsite to meet with customers, vendors, or other company warehouses and branches. What type of position is this?

• Full-time with hourly pay plus paid time off and benefits