Key Account Support Specialist Position Available In Davidson, Tennessee

Key Account Support Specialist Paddywax,LLC Nashville, TN Job Details Full-time Estimated:

$35.3K – $39.5K a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Word Microsoft Excel Active listening EDI Microsoft Office High school diploma or GED Attention to detail 1 year Phone etiquette 2 years Communication skills Entry level Full Job Description

POSITION SUMMARY

Work closely with the Business Analyst/Customer Support Lead and National Account Managers in processing daily replenishment orders and customer support requests.

ROLES AND RESPONSIBILITIES

• Process EDI Orders as well as Manual and PDF Orders
• Processes customer orders/changes/returns according to established department policies and procedures.
• Communicates with customers regarding prices, shipping dates, anticipated delays and any additional information needed by the customer.
• Complete Customer Cut Sheets and communicate shortages with Sales Mgr. or Rep Group
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Work with Distribution Center in requesting cycle counts to ascertain if perpetual inventory is correct.
• Complete item set-up sheets and new account set-up information for new accounts.
• Request and Coordinate EDI Testing with Director of IT for new accounts.
• Answers questions from customers or individuals on how a product use or directs them to a person able to help them.
• Interact with all departments involved, working with retailers and sales representatives building customer loyalty.
• Works with customers to resolve disputed credit items/terms.
• Provides timely feedback to the company regarding service failures or customer concerns,
• Request and Send Customer Samples to Buyers or Representatives.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Other Duties as assigned.

SUCCESS FACTORS AND EXPECTATIONS

• – Must be a skilled communicator, director and motivator. Ability to fully listen and understand co-workers and leadership and address their needs appropriately.
• -Team player and ability to work well with mangers and staff. Collaborative and compromising, able to foster a positive work environment.
• – Gain the trust of co-workers and management, and strive to be ethical in all decisions.
• – Must possess a positive attitude and eagerness to work to complete assignments in a timely fashion, and strive to maintain the highest standards at all times.

REQUIREMENTS

• At least 1-2 years’ experience in a Customer/Client Focused support role.
• High school diploma or equivalent; college degree preferred
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personalities
• Must be able to multi-task, prioritize and manage time effectively in a fast-moving environment
• Strong problem solving ability
• Attention to detail
• Ability to work under pressure
• Excellent oral and written communication skills
• Must be able to work in a team environment
• Proficient in Microsoft Office Suite especially Word and Excel
• Ability to utilize the internet for work related matters and be proficient using email systems.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Must be able to sit/stand for 8 hours.
• Walking, bending, light lifting up to 50 lbs.
• Data entry ability

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Nashville, TN 37204 (Preferred) Ability to

Relocate:

Nashville, TN 37204: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Nashville, TN 37204