MANAGER, PREMIUM SERVICES Position Available In Davidson, Tennessee

Manager, Premium Services
Tennessee Titans – Manager
Nashville • TN
Premium/Suite Sales • Premium/Suite Service
0
3
days ago The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community, and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution. The Tennessee Titans are seeking a highly motivated and energetic individual to join the Client Services & Hospitality Team as Manager, Premium Services. This role is responsible for servicing current Nissan Stadium Premium partners, while also providing an exemplary level of customer service and proactively engaging current and New Nissan Stadium premium partners. Ideal candidates will have strong communication and customer service skills, the ability to troubleshoot, a great work ethic, and premium experience in the sports or hospitality industry.

Responsibilities:

Personally manage and maintain an assigned client base, to include current and New Nissan Stadium Premium Partners
Build and maintain long-lasting relationships with high-value clients creating memorable experiences on event and game days at Nissan Stadium
Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is always up to date
Continue to develop systems and processes to ensure seamless client support
Serve as manager-on-duty for all non-Titans events, including but not limited to, major stadium concerts, Tennessee State football, Music City Bowl
Engage premium partners in revenue generating initiatives, capitalizing on relationships to continue to upgrade and obtain referral sales from existing client base
Execute monthly suite checks to ensure all maintenance requests have been resolved
Attend all training sessions and participate in regular team meetings
Participate in client and team events to help build and strengthen relationships with both current clients and new business premium prospects
Other duties as assigned by

Associate Director, Premium Services Qualifications:

Bachelor’s degree required
Three to five years of service experience in a sports or hospitality industry preferred
Must be a self-starter with a strong work ethic and excellent written and verbal communication skills
Strong customer service skills
High level attention to detail and process oriented
Ability to balance internal priorities with client expectations
Candidate should possess a positive team-first attitude, as well as the competitive desire to be the best
Must have proficient computer skills and experience with Microsoft Office and ticketing systems, such as SeatGeek/Unify
Must be able to move about the stadium and other event venues for the entire duration of an event (up to ten hours)
Must be able to work flexible hours, including evenings, weekends and holidays, as necessary
Willing to travel as needed

NO PHONE CALLS OR EMAILS, PLEASE.

Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.