Manager, Premium Services Position Available In Davidson, Tennessee

The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community, and one another by living through our values in everything we do. We value E xcellence, L eadership, I mprovement, T eamwork, and E xecution. The Tennessee Titans are seeking a highly motivated and energetic individual to join the Client Services & Hospitality Team as Manager, Premium Services. This role is responsible for servicing current Nissan Stadium Premium partners, while also providing an exemplary level of customer service and proactively engaging current and New Nissan Stadium premium partners. Ideal candidates will have strong communication and customer service skills, the ability to troubleshoot, a great work ethic, and premium experience in the sports or hospitality industry.

Responsibilities:

Personally manage and maintain an assigned client base, to include current and New Nissan Stadium Premium Partners Build and maintain long-lasting relationships with high-value clients creating memorable experiences on event and game days at Nissan Stadium Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is always up to date Continue to develop systems and processes to ensure seamless client support Serve as manager-on-duty for all non-Titans events, including but not limited to, major stadium concerts, Tennessee State football, Music City Bowl Engage premium partners in revenue generating initiatives, capitalizing on relationships to continue to upgrade and obtain referral sales from existing client base Execute monthly suite checks to ensure all maintenance requests have been resolved Attend all training sessions and participate in regular team meetings Participate in client and team events to help build and strengthen relationships with both current clients and new business premium prospects Other duties as assigned by

Associate Director, Premium Services Qualifications:

Bachelor’s degree required Three to five years of service experience in a sports or hospitality industry preferred Must be a self-starter with a strong work ethic and excellent written and verbal communication skills Strong customer service skills High level attention to detail and process oriented Ability to balance internal priorities with client expectations Candidate should possess a positive team-first attitude, as well as the competitive desire to be the best Must have proficient computer skills and experience with Microsoft Office and ticketing systems, such as SeatGeek/Unify Must be able to move about the stadium and other event venues for the entire duration of an event (up to ten hours) Must be able to work flexible hours, including evenings, weekends and holidays, as necessary Willing to travel as needed