Client Relationship Manager Position Available In Williamson, Tennessee

Client Relationship Manager 3.7 3.7 out of 5 stars Franklin, TN 37067

Location:

109 Holiday Court Franklin, TN 37067

Company Overview:

We are a leading senior care company dedicated to providing exceptional in-home care and support to seniors and their families. Our mission is to ensure every client receives compassionate, high-quality care that enhances their quality of life. We are currently seeking a Client Relations Manager to join our team. If you are compassionate, patient, love talking with people, and have strong organizational skills, we’d love to meet you!

Position Summary:

The Client Relations Manager plays a critical role in ensuring outstanding client experience. This position serves as the primary point of contact for our clients and families, supporting them before, during, and after-care is provided. You will handle welcome calls, follow-ups, conflict resolution, hospital outreach, client scheduling, and more. A background in social work is highly preferred.

Position Type/Expected Hours of Work:

• Regular office hours Monday – Friday 8am-5pm.
• Option for

Hybrid Schedule Salary:

$50K-55K In addition to the base salary, this position is eligible for performance-based incentives. Why Join Us?

• Make a meaningful impact on the lives of seniors and their families.
• Work alongside a collaborative and supportive team.
• Ongoing training and professional development opportunities.
• Competitive salary and benefits package.

Bonus Structure Key Responsibilities:

• Conduct welcome calls with families before their first shift and follow up after the initial visit to ensure satisfaction.
• Serve as the primary point of contact for client and/or family concerns and conflicts, resolving issues promptly and empathetically.
• Make routine calls to family members or designated contacts to check on clients during hospital stays and assist with post-discharge care planning.
• Manage the creation of CHOICES client profiles in the company CRM and ensure authorizations are created and billed accurately.
• Oversee all client activations and deactivations in the scheduling software to ensure accurate service coordination.
• Update client care plans as needed to reflect changes in medical conditions.
• Conduct monthly outreach to each client to assess service satisfaction and address any concerns.
• Participate in weekly new client meetings, providing updates on each new client and reporting on how services are progressing.
• Participate in state-reportable events and address matters involving adult protective services and other client-related issues.
• Collaborate daily with the scheduling, business development, and quality care manager team to ensure smooth service delivery.
• Actively participate in daily team meetings.
• Maintain accurate, detailed documentation in all client records.
• Other duties as assigned Skills needed:
• Ability to make decisions and problem solve in a rapidly growing, professional, service-oriented environment.
• Strong written, verbal & interpersonal communication skills Superior follow up Highly developed organization and time management skills Team player High attention to detail essential Defusing tough situations

Qualifications:

• Bachelor’s degree in social work or a related field (preferred).
• Strong interpersonal skills with a compassionate, patient, and people-focused approach.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable spending most of the day on the phone engaging with clients and families.
• Previous experience in senior care, healthcare, or social work is a plus.
• Experience with WellSky is a plus

Job Type:

Full-time Pay:

$50,000.00 – $55,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Schedule:

8 hour shift

Supplemental Pay:

Bonus opportunities Performance bonus Semiannual bonus Ability to

Commute:

Franklin, TN 37064 (Preferred) Ability to

Relocate:

Franklin, TN 37064: Relocate before starting work (Preferred)

Work Location:

In person