MARKETING & ECOMMERCE COORDINATOR Position Available In Miami-Dade, Florida

MARKETING & ECOMMERCE COORDINATOR BOTANICA NENA

Miami, FL 33125 • Hybrid work Company Overview Botanica Nena is the leader provider of religious and esoteric products in the US, with more than 65 years of history. Based in the Miami-Dade area, Florida, we are committed to providing our customers with exceptional products and experiences, ensuring they have access all products needed to satisfy their spiritual needs, our extensive catalog boost more than 6,000 different products. About the Role We’re looking for a proactive and versatile individual to take ownership of our digital storefront on Shopify , while assisting with a wide range of marketing and operational tasks. This is not a traditional “eCommerce Manager” role—it’s broader and more hands-on, ideal for someone who thrives in a fast-paced environment and wears multiple hats. You will oversee the performance of our online store, manage digital campaigns, and maintain strong customer relationships through follow-ups and direct communication . You’ll also support general office and marketing activities as part of a collaborative team. Qualifications •Website & eCommerce Operations• Manage and update Shopify storefront. Optimize site content, product listings, and customer experience. Troubleshoot site issues and ensure smooth operation of digital systems. Digital Marketing & Sales Plan and execute digital campaigns across Google Ads, email marketing, and social channels. Set up and monitor automated email flows and remarketing sequences. Stay updated on eCommerce and digital marketing trends to apply new ideas. Phone Sales & Customer Engagement Proactively reach out to customers via phone to follow up on orders, upsell products, or assist with questions. Build relationships with prospects and existing customers to increase loyalty and repeat sales. Provide prompt, friendly, and solution-oriented customer service. Marketing Support & Team Collaboration Support the team with graphic design, promotions, and campaign development. Assist with order management, and coordination of daily marketing activities. Be open to learning new tools and taking on new responsibilities as the business evolves. What We’re Looking For Experience with Shopify, and digital marketing tools (Google Ads, Semrush, etc.). Strong communication skills— comfortable making phone calls and talking to customers . Self-motivated and reliable with a team-first attitude. Open-minded and adaptable—you embrace change and are eager to grow. Basic graphic design ability is a plus (Canva, Illustrator, ChatGPT, Prestashop ). Strong attention to detail and organization. Willingness to be involved across departments as needed. Why Join Us? This is a unique opportunity to take on a hybrid role with creative, strategic, and operational responsibilities. You’ll play a key part in the growth of our business and have room to evolve with it. In addition to base pay, performance-driven incentives are available based on results—especially those generated through direct sales efforts. Requirements Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred but not required). Hands-on experience managing eCommerce platforms , especially Shopify Previous experience in digital marketing, customer service, or inside sales . Comfortable making sales and follow-up calls to customers; strong phone presence. Solid understanding of email marketing, advertising platforms (e.g., Google Ads, Meta), and performance metrics . Familiarity with basic SEO and content management principles. Ability to use tools like Canva, Photoshop, or similar for simple design tasks. Strong organizational and time management skills with the ability to multitask. Analytical mindset with a desire to test, improve, and optimize. Excellent written and verbal communication skills in English and Spanish. Must be open-minded, coachable, and team-oriented .

Job Type:

Full-time Pay:

$20.00 – $30.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Professional development assistance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Experience:

Shopify:

2 years (Required)

Language:

English, Spanish (Required)

Location:

Miami, FL 33125 (Required)

Work Location:

In person