Business Development Center Representative Position Available In Guilford, North Carolina

Business Development Center Representative

PETERS AUTO MALL 2857

South Main Street, High Point, NC 27263 336-312-9190 with questions! The BDC Representative is responsible for prospecting, qualifying, and nurturing customer leads, both inbound and outbound, to support the sales and service teams. This position plays a crucial role in setting appointments, following up on customer inquiries, and creating a positive customer experience. The goal is to drive traffic to the dealership and ultimately contribute to sales growth and customer retention.

Key Responsibilities:

Lead Generation & Qualification:

Contact potential customers through inbound calls, emails, and leads from the dealership’s website or third-party sources. Qualify leads based on customer needs and readiness to make a purchase. Engage with prospective customers via phone, email, or chat to promote dealership services and products.

Appointment Scheduling:

Schedule sales and service appointments for customers with the appropriate department. Confirm appointments and provide reminders to ensure customer attendance.

Customer Communication:

Handle customer inquiries, resolve concerns, and provide information on products, services, promotions, and inventory. Follow up with customers to maintain engagement and offer further assistance.

CRM Management:

Accurately enter customer information into the Customer Relationship Management (CRM) system. Maintain detailed records of communication, customer interactions, and appointment status. Track and update lead progress to ensure timely follow-ups.

Collaboration:

Work closely with the sales and service teams to relay customer feedback and specific needs. Assist in identifying sales opportunities and providing the sales team with detailed lead information.

Sales & Service Support:

Support sales efforts by managing customer inquiries about available inventory, financing options, and product features. Help increase customer satisfaction through prompt responses and exceptional customer service.

Skills & Qualifications:

Communication:

Strong verbal and written communication skills with the ability to interact with customers in a professional manner.

Sales Experience:

Previous sales or customer service experience is preferred, ideally in a retail or automotive environment.

Problem-Solving:

Ability to address customer needs and resolve issues effectively.

Technology Proficiency:

Familiarity with CRM software and basic office tools (e.g., Microsoft Office).

Customer-Focused:

Strong customer service orientation with the ability to build rapport and maintain relationships.

Goal-Oriented:

Motivated by achieving sales and performance targets. Attention to

Detail:

Ability to manage multiple tasks and maintain accurate records.

Job Type:

Full-time Pay:

$10.00 – $13.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave

Schedule:

8 hour shift

Supplemental Pay:

Bonus opportunities Commission pay

Work Location:

In person