Student Experience Manager Position Available In Onondaga, New York

Student Experience Manager
Foundation
in Syracuse, NY
Apply Now

Type:

Full-Time

Posted:

06/23/2025

Application Due:

Open Until Filled

Category:

Communications, Marketing, and Public Affairs Job Summary
At Foundation, we exist to inspire and empower the next generation of college students by reimagining the student housing experience. Every detail of our properties is crafted to help students thrive—personally, socially, and academically. As our logo indicates, we’re in the rocket ship phase of our growth, and this role is a chance to help shape our trajectory as we scale across campuses! As the Student Experience Manager, you will serve as the heart and soul of the student experience, bringing energy, care, and structure to everything from resident support and programming to data-informed improvements. You’ll also provide important support in leasing and property operations.

Key Responsibilities:

Student Experience
Student Advocate & Success Partner Build strong relationships with residents to understand their goals, challenges, and needs throughout the academic year.
Provide 1:1 support and check-ins to guide students through time management, academic success strategies, and personal development. Workshop & Events Champion Plan, promote, and host engaging workshops, social events, and wellness activities—from finals prep to community dinners to financial literacy. Peer & Campus Connector Develop and support peer mentorship programs that connect students to one another.
Liaise with campus services to keep students aware of academic, wellness, and leadership opportunities. Resource Wizard Curate and share relevant tools, apps, and success strategies.
Be the go-to person for questions, campus navigation, and help solving everyday student challenges. Support Partner Offer academic and social support throughout the semester.
Direct students to appropriate mental health, financial, or academic resources when necessary.

Key Responsibilities:

Product Feedback & Insights
Student Voice Translator Collect and synthesize student feedback through surveys, focus groups, informal conversations, and observation.
Work with the Head of Product and Student Experience team to identify recurring student needs and pain points.
Provide quarterly insight reports to inform interior design, services, amenities, and technology adoption across Foundation properties.

Key Responsibilities:

Maintenance & Operations Support
Resident Happiness Guardian Track and help resolve minor maintenance concerns in coordination with the Maintenance Manager.
Proactively identify and report on facility-related issues that impact the student experience. Turnover and Onboarding Help coordinate smooth student onboarding and move-in experiences, including welcome materials, check-ins, and early support.
Support lease-end turnover by assisting with move-out communication, coordinating with maintenance for unit readiness, and tracking progress during transition periods.
Identify and elevate student experience issues during move-in/turnover to ensure continuous improvement year-over-year. Environment Curator Contribute to the cleanliness, functionality, and positive atmosphere of shared spaces.
Offer student-informed suggestions for upgrades, signage, and amenity improvements.

Key Responsibilities:

Leasing Support
Brand Ambassador Greet prospective students and parents warmly and guide them through our application and onboarding process.
Collaborate with the Operations Manager to manage leasing logistics with professionalism and efficiency. Trend Tracker & Communicator Monitor and report on leasing trends, move-in/move-out feedback, and early indicators of resident satisfaction.
Help align student-facing messaging and onboarding materials with student needs. What We’re Looking For A deep passion for supporting and inspiring college students to succeed personally and academically
Empathy, humor, and a student-first mindset; you love connecting with people and building relationships
Natural event host and community builder who can take initiative and execute with care
Highly organized and capable of managing many moving parts with follow-through and focus
A team player who can communicate effectively across departments and flex between student support, leasing, and operations
Tech-savvy and resourceful—you can learn new tools quickly and always find a better way
Comfortable handling tough conversations, managing sensitive issues, and helping students through challenges Qualifications & Experience Bachelor’s Degree or equivalent experience required (Student Affairs, Education, Psychology, Hospitality, or related fields a plus)
1-3 years of experience in student services, residence life, mentorship, events, or a related field
Experience with Google Workspace, project management tools, and basic data tools (Airtable, Google Forms, etc.)
Bonus points for previous experience in student housing, property operations, or hospitality environments
Comfortable working occasional evenings or weekends during key calendar moments (move-ins, events, turnover) Key Performance Metrics (KPIs) Student Satisfaction Scores

• Collected via surveys at key touchpoints (move-in, mid-year, move-out)
  Engagement Rates
• Event attendance, mentorship sign-ups, workshop participation
  Response Time
• Average time to follow up on student issues, requests, or concerns
  Turnover Completion Metrics
• % of units ready on time and quality of move-out experience
  Insight Reporting
• Consistent submission of student experience and product feedback reports
  Retention & Renewals
• Percentage of students choosing to renew leases or refer peers About Us
  Foundation specializes in providing high-quality student housing.

We pride ourselves on offering an exceptional customer experience, with a focus on design and creating a space that fosters success for our students. Our apartments are carefully crafted to provide a comfortable and inspiring living environment, with all the modern amenities and features you need to thrive in college and beyond. We believe that where you live matters, and we work hard to provide a home that you’ll be proud to call your own. Apply Now