Marketing & Fan Relations Coordinator Position Available In Williamson, Tennessee

Marketing & Fan Relations Coordinator Frauenshuh Hospitality Franklin, TN 37069

Note:

This position will be on-site at our corporate office in Franklin, TN.

POSITION SUMMARY

The Fan Relations Coordinator is a vital member of the Marketing team, responsible for supporting initiatives that strengthen our connection with fans and our communities. This role works with the Fan Relations Manager to assist in fan recovery efforts (TUAUs) and helps the field marketing team execute grassroots and community-based marketing promotions. The ideal candidate is energetic, driven, innovative and sees opportunities in every challenge – their passion is for delivering exceptional fan engagement and looking for moments to celebrate and differentiate Fourteen Foods from other brands in

QSR. DUTIES & RESPONSIBILITIES

Fan Engagement & Support:

Act as a brand ambassador by providing thoughtful, timely responses to fans (via digital, social, email, and phone). Provide proactive communication and insight to Fan Relations Manager and Operations leadership to assist our teams in resolving fan complaints Recognize and act upon opportunities not just to recover fans, but to celebrate and surprise them in meaningful ways that foster a deeper brand loyalty.

Field Marketing & Community Support:

Support the field marketing team with the execution of local marketing and community promotions. Manage and track donation, sponsorship and fundraising requests and deliverables through the Donation Scout platform. Assist in fan engagement strategies, including timely communication with individuals and organizations seeking partnerships. Collaborate with Fan Relations Manager and Field Marketing Managers to deliver consistent and impactful fan relations interactions. Contribute ideas to elevate fan relations and community engagement based on trends, feedback (internal and external) and goals.

Data & Reporting:

Assist in maintaining accurate and detailed records of fan interactions, outreach, and resolutions.

QUALIFICATIONS & REQUIREMENTS

Experience in customer service, fan experience or fan engagement with a track record of delighting fans and exceeding their expectations Passion for delighting fans and finding new ways to create extraordinary fan experiences. Organized, detail-oriented and able to manage multiple priorities in a fast-paced environment. Exceptional written and verbal communication skills Ability to multitask, prioritize, and manage time effectively Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software and reporting (ie Donation Scout and Jot Forms) 40+ hours per week, occasional night and weekend hours will be required Fourteen Foods is the largest DQ franchisee in the world. We offer excellent growth and advancement opportunities as well as pay and benefits you’d expect of an iconic national brand. Come join us, we’re the place where memories are made! Fourteen Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please be advised that operation positions may involve exposure to various work hazards, including but not limited to extreme temperatures (both high heat and cold environments depending on seasonal and job assignment) and allergens (such as peanuts, dairy, soy, and other food-related allergens). Candidates should consider these factors when applying and be prepared to take necessary precautions to ensure their safety and comfort. We are committed to providing a safe work environment and will supply appropriate protective gear and training to manage these conditions. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of the job. E-Verify Notice – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire