Sales Manager Position Available In Leon, Florida

HealthPlanOne’s mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. Sales Manager will oversee all day-to-day aspects of the call center; directly managing sales supervisors and indirectly overseeing agents specific to the carrier and call center. The Sales Manager will act as the carrier’s point of contact for all call center related issues. The main goal of the Sales Manager is to ensure all service level agreements and sales goals are met, satisfactorily fulfilling all compliance and client requirements.

Supervisory Responsibilities:

Direct responsibility for team of sales supervisors, indirect responsibility for all non-exempt sales agents assigned to specific division or carrier

Duties/Responsibilities:

Train and manage assigned sales supervisors and provide daily call center operations oversight Oversee day-to-day unit operations and key performance metrics Ensure all client “rules of engagement” and call flows are followed Prepare and evaluate daily call center performance reports by collecting, analyzing and summarizing data and trends Work with QA supervisor to schedule and take part in call calibration sessions (with client, when applicable) Manage ensuring compliance through licensing, appointments and attestations Communicate and follow up with any IT (system and telephony) related issues, ensuring business continuity Ensure that agents are properly aligned in the correct program and supervisor Accomplish human resource objectives in the interviewing, hiring, training, coaching, and developing supervisors and agents Review and reconcile agent commission statements Make recommendations for system improvements Develop and implement new sales initiatives, strategies and programs to increase sales performance Performs other related duties as assigned

Required Skills/Abilities:

High School diploma or equivalent Minimum three years sales management experience in a call center environment Minimum three years Medicare sales experience Solid knowledge of Center for Medicare and Medicaid Services (CMS) rules and regulations Solid understanding of call center technology, terminology and environment Proven track record of increasing sales in a phone-based environment Excellent verbal, telephone and written communication skills

Proficient Microsoft Office Preferred Skills/Abilities:

Bachelor’s Degree in marketing, sales, business administration or related field Possess a current and valid Health and Annuity License (215) in required state(s) Minimum 1 year experience leading leaders, demonstrating the ability to guide and develop managerial talent effectively Demonstrated success in implementing innovative retention strategies that significantly reduce agent turnover, ensuring a stable and engaged workforce Experienced in leading change initiatives within a sales environment. This includes the ability to manage transitions, communicate effectively about changes, and reduce resistance among team members. Exceptional ability in building deep connections with team members, understanding their challenges, and fostering a supportive environment that encourages growth and high performance.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com