Aftersales-Director Position Available In Miami-Dade, Florida

Aftersales-Director
Transportation
$ 100000 – $ 120000 / Year
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Doral, Florida
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JOB ON CANDIDATE PORTAL

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Position Director, Aftersales
Country United States
State/Province Florida
City/Town Miami Area
Functional Area International Sales Hub Americas
Employment/Assignment Type Regular
Position Description

JOB PROFILE

s to
Managing Director
Direct reports and matrix reports to the above position
1 Commercial Manager
1 Retail andpetence development
1 Technical Field support
Mission/purpose of the job
Drive uptime & retail strategy for Latin America and US, including parts and service sales, retail andpetence development and technical support.
Provide inspiring leadership and excellent relationship with partners. Develop and implement sales, services and pricing strategies, monitoring department performance against targets.
Secure business objectives achievement in terms of sales, profitability and high level of customer satisfaction. Establish annual operational plan and define/follow-up KPIs. Implement guidelines, polices, processes and tools.
Key responsibilities/accountabilities
Parts and Services Commercial
Execute annual business plan, securing volume, profitability, andpany’s strategic objectives achievement.
Drive servicemercial strategy, including product offering, and parts pricing.
Manage service sales offer, including service contracts and telematics and parts pricing/strategy.
Act as a role model motivating the sales leadership, keeping excellent relationship with partners.
Work close with logistics to ensure parts availability and efficiency.
Retail & Competence Development
Secure customer satisfaction and service excellence, through importers and dealers.
Drive retail strategic and development plan for the region, securing retail excellence.
Secure adequate dealer foot for current and future business.
Continuously provide professional support to dealers and importers to secure highest levels of customer satisfaction.
Ensure each dealer has the necessarypetence and/orpetence plans in place to deliver on business planmitments, for new truck sales, service sales and customer satisfaction.
Ensure full execution of the governance with the importers/dealers, including importer plan, business review and KPIs follow-up
Technical & Warranty
Ensure continuous improvement of product quality to drive customer success.
Be involved and support importers in the region for quality and technical issues.
Secure quality process knowledge from dealers and importers.
Support team in handling customerplaint and coordinate with dealers on related topics.
and address to HQ quality and warranty related issues.
Ensure good level of technical support and product quality management toward importer and dealers

PERSONAL PROFILE

Preferred educational and/or training qualifications and certificates
Degree in Engineering, Business Administration or related field
Preferred experience and knowledge
Minimum 10 – 15 years of working experience in aftersalesmercial, with relevant leadership experience.
Strong aftersales background, including experience of spare parts, service, retail development, technical support in the trucks/automotive industry
Understanding of Latin America trucks/automotive businesses
Experience in strategic andmercial planning and execution. Knowledge of contracting, negotiating and change management.
Necessary technical/functional/language skills
Proven leadershippetencies with the ability to inspire, delegate and prioritize
Able to demonstrate a clear vision, global mind-set and successful people and culture leadership and integration.
Ability to take initiates, argue, negotiate, and influence, interact diverse partners with a good customer service mind-set.
Strongmercial andmunicationpetences Able to motivate & engage partners
Structured, pro-active and process-oriented way of working.
Good technical understanding ofmercial vehicle products, its systems, and applications
Fluent in written and spoken English and Spanish is a must

Pay Details:

$100,000.00 to $120,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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