Aftersales Manager Position Available In Miami-Dade, Florida

Aftersales Director

• Miami, FL, 33166

Job Description:

Drive uptime & retail strategy for Latin America and US, including parts and service sales, retail and competence development and technical support. Provide inspiring leadership and excellent relationship with partners. Develop and implement sales, services and pricing strategies, monitoring department performance against targets. Secure business objectives achievement in terms of sales, profitability and high level of customer satisfaction. Establish annual operational plan and define/follow-up KPIs. Implement guidelines, polices, processes and tools. Key responsibilities/accountabilities Parts and Services Commercial Execute annual business plan, securing volume, profitability, and company’s strategic objectives achievement. Drive service commercial strategy, including product offering, and parts pricing. Manage service sales offer, including service contracts and telematics and parts pricing/strategy. Act as a role model motivating the sales leadership, keeping excellent relationship with partners. Work close with logistics to ensure parts availability and efficiency. Retail & Competence Development Secure customer satisfaction and service excellence, through importers and dealers. Drive retail strategic and development plan for the region, securing retail excellence. Secure adequate dealer footprint for current and future business. Technical & Warranty Ensure continuous improvement of product quality to drive customer success. Be involved and support importers in the region for quality and technical issues.

Qualifications:

Preferred educational and/or training qualifications and certificates Degree in Engineering, Business Administration or related field Preferred experience and knowledge Minimum 10

• 15 years of working experience in aftersales/commercial, with relevant leadership experience. Strong aftersales background, including experience of spare parts, service, retail development, technical support in the trucks/automotive industry Salary Range
• $100,000
• $130,000

Benefits:

Medical, Dental, Vision, 401K, etc. ? Equal Opportunity Employer/Veterans/Disabled? ? To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy? ? The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:?

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance?
• Los Angeles County Fair Chance Ordinance for Employers?
• San Francisco Fair Chance Ordinance?