Specialist Director, Delivery Management Position Available In Orange, Florida

Advisory / Experienced / Sr.

Manager / Director

Specialist Director, Delivery Management
Orlando, FL
124196
Experienced
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you are as passionate about your future as we are, join our team.
KPMG is currently seeking a Specialist Director to join our KPMG Spectrum practice. KPMG is currently seeking a Specialist Director, Delivery Management to join our KPMG Spectrum practice.

Responsibilities :

Develop, implement and continually refine and improve Operations and Service procedures, standards and policies to conform to firm and client requirements
Plan, organize and manage delivery model and staff to assure appropriate coverage to meet solution needs, client needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction, in a cost and risk efficient manner
Perform people management responsibilities, such as inputs for annual performance reviews and team member development
Manage service performance and quality management activities including reporting quality acceptance, improvement plans, performance reporting, modification of service levels and metrics and issue resolution
Serve as internal point of contact for Client Success, Client personnel and KPMS stakeholders regarding delivery and operations
Work with the relevant organizations to ensure awareness of and in compliance with the applicable policies, procedures, laws and regulations

Qualifications :

Minimum eight years of experience with shared services, managed services and/or outsourcing for application services; minimum two years of managing a large team (100+), onshore/offshore; preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, in a global service delivery set-up
Bachelor’s degree from an accredited college or university
Strong knowledge of Banking Operations in a managed service or outsourced environment, including but not limited to operations in Anti-Money Laundering (AML), Regulatory reporting and Remediations, Know Your Customer (KYC) and Sanctions
Ability to execute on strategic planning, commercially astute; ability to understand engagement commercials and manage costs per FTE to an optimum level
Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business including budgeting, forecasting and planning experience in an operational environment
Excellent communication and relationship building skills; ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS
Must be able to travel as required
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant’s skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.
kpmg/us/en/how-we-work/pay-transparency.html/?id=M217_2_25
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm’s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for

COVID-19

in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.