Referrals & Inside Sales Manager Position Available In Volusia, Florida

Referrals & Inside Sales Manager 3.5 3.5 out of 5 stars DeLand, FL 32720

Position Summary:

The Referrals & Inside Sales Manager serves a dual role, leading the intake process for new patients while actively driving business growth through referral conversion and relationship management. This position is critical in ensuring a seamless start of care for patients while also engaging with referral sources to maximize admissions and strengthen partnerships. The ideal candidate combines clinical coordination experience with a strong sales acumen, customer service excellence, and a proactive, results-driven mindset.

Key Responsibilities:

Intake Management:

Manage the full intake cycle from referral receipt to start of care, ensuring timely and compliant onboarding of patients. Verify insurance eligibility, obtain necessary authorizations, and confirm payer source requirements. Collaborate with clinical staff to coordinate timely evaluations and care plan implementation. Maintain complete and accurate documentation in the EMR and ensure all regulatory and agency requirements are met. Serve as the primary liaison for patients, families, and referral sources during the onboarding process.

Inside Sales & Business Development:

Serve as a key contact for referral sources (hospitals, physician offices, SNFs, etc.), cultivating strong relationships and acting as a trusted resource. Proactively follow up on new referrals, working to convert opportunities into active admissions through excellent service, education, and communication. Track referral trends, lost admissions, and reasons for patient non-conversion to identify areas for improvement. Collaborate with the marketing and outreach team to support campaigns and share feedback from referral partners. Identify new referral opportunities and upsell appropriate home health services within the scope of compliance and patient need.

Leadership & Communication:

Communicate intake performance, sales KPIs, and referral trends to leadership on a regular basis. Ensure the highest level of customer satisfaction throughout the intake and early care phases.

Qualifications:

Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred. Candidates with clinical degrees such as an LPN would be HIGHLY desired. 2+ years of experience in healthcare intake, admissions, or inside sales — preferably in home health, hospice, or private duty care. Demonstrated ability to manage both operational tasks and relationship-building activities. Strong understanding of Medicare/Medicaid/private insurance, EMR systems, and HIPAA compliance. Sales-oriented mindset with excellent communication, persuasion, and follow-up skills. Self-motivated, goal-driven, and highly organized.

Compensation & Benefits:

Competitive base salary plus performance-based incentives or bonuses tied to admissions and referral growth. Health, dental, and vision insurance. Paid time off and holidays. Professional development and advancement opportunities.

Job Types:

Full-time, Part-time Pay:

$62,400.00 – $78,000.00 per year

Benefits:

Disability insurance Paid time off

Supplemental Pay:

Bonus opportunities Performance bonus Quarterly bonus Ability to

Commute:

DeLand, FL 32720 (Required) Ability to

Relocate:

DeLand, FL 32720: Relocate before starting work (Required)

Work Location:

In person