Director of Consulting, CX Position Available In Fulton, Georgia

The Director of Consulting is responsible for overseeing the development and implementation of experience strategies and analytics solutions for our clients’ employees and consumers, as well as directly managing and mentoring a team of CX strategy and Business consultants. The consulting team works with cross-functional CSG teams and partners to accomplish high impact outcomes for our customers using a broad suite of tools and methodologies. The team supports concurrent customer projects to bring simplicity to complex business problems by introducing proven facilitation, research, strategy formation techniques, and data analytics and findings. In this role, the Director of Consulting will be responsible for directly leading, as well as managing and coaching team members that facilitate highly visible, client-facing workshops, and supports the sales teams in recommending innovative solutions. Manage and grow the Consulting Practice and team. Guide the definition of vision, strategy, consulting frameworks, and deliverables to ensure innovative future outcomes (i.e. products and services). Provide coaching and professional development. Work with the recruiting team to hire and onboard new consultants. Have a working knowledge of all ongoing customer engagements. Provide oversite for concurrent projects to drive solutions that result in measurable business outcomes for the customer. Guide management of workforce planning to prioritize deliverables and work activities based on team’s available capacity. Recommend and deploy a range of qualitative and quantitative data gathering methodologies to further survey and understand our clients’ quantitative data needs. Identify and advance CSG strategies and objectives. Ensure that all strategic initiatives are aligned with the company’s values and mission. Refine and develop strategic services offered. Represent Business Consulting, Strategy & Advisory practice to clients, industry conferences & forums as well as in blogs, white papers, etc. Support the sales and delivery of consulting solutions. Collaborate with executive CX leadership, Product, and Presales leaders to identify and scope opportunities for growth/maturation of offerings. Participate in business development activities through direct client interaction via maturity model assessment workshops, interviews, ROI modeling sessions, workshops, and using creative problem solving to identify and define product, system and service solutions. Lead the selection and training of systems and processing tools. Guide our team to make sense of customer requests and align them to deliverables that are oriented towards high value business outcomes Participate in the development of project proposals based on an understanding of client business needs with design, team needs, and pricing. Assist sales team to drive to completed sale with signed Statements of Work Lead in the definition and creation of work products (i.e., journey maps, use-case personas, business problems, empathy maps, data and reporting requirements, core values, etc.) that direct decision-making for clients and CSG solutions experts, such as designers and developers. Proactively influence effective success plans, raise risks related to delays, product, or other customer issues and participate in mitigation strategies. Ensure consulting deliverables align with and appropriately meet or exceed client goals and CSG standards. Is this opportunity right for you? We are looking for candidates who: Bachelor’s degree in business, data science, computer science or related field required or the equivalent work experience. 10+ years of strategy, business, and data analytics consulting experience, preferably with a focus on CX/EX, strategic advisory, operating model development, data driven insights, process improvement, and technology strategy Proven track record of developing and executing successful growth strategies. Excellent leadership and communication skills. Strong understanding of customer journey mapping, persona development, data analysis, and customer research. Excellent data analysis skills. Strong project management skills. Ability to work collaboratively with cross-functional teams. Demonstrated ability to lead, coach and mentor teams. Knowledge, Skills and Abilities Demonstrated leadership and management capabilities, including the ability to lead teams, drive change, and inspire cultural transformation to achieve business objectives. Strong understanding of the implementation process, including project scoping, planning, execution and delivery. Strong focus on change management consulting, industry trends, qualitative and quantitative data analysis including statistical techniques, general data analysis and trend analysis among others Experience with one or more Business Intelligence, or Data Analysis Tools desirable (Tableau, Domo, SPSS, R etc.) Understanding of customer experience principles, methodologies, and best practices, with a focus on driving customer satisfaction and loyalty. Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels. Proficiency in project management tools and methodologies (e.g., Agile, Scrum) and CRM systems. Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment Ability to use a personal computer. Proficiency with other Microsoft Office applications. Ability to read, write, speak, and understand the English language in a business environment. Our Guiding Principles Impact Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect-that’s just who we are. Inspiration Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. CSGer Perks & Benefits Work from Home, in-office, or hybrid

Employee Belonging Groups Healthcare:

Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. Learn more about CSG Inclusion & Impact here Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents:

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Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $133,207.91-$213,132.87 This role is eligible for a bonus opportunity. Location(s): United States Remote