BUSINESS DEVELOPMENT CENTER DIRECTOR Position Available In Richmond, Georgia

BUSINESS DEVELOPMENT CENTER DIRECTOR

Murphy Auto Group

DBA MIRACLE TOYOTA

Augusta, GA Job Details Estimated:

$90.8K – $124K a year 2 days ago Qualifications Management Sales Business development Data management Predictive analytics Senior level Communication skills Full Job Description Business Development Center || Serving all CSRA Dealerships

BUSINESS DEVELOPMENT CENTER

(BDC)

DIRECTOR

Description The role of the Business Development Center (BDC) Director is to foster a high-performance culture that values customer service and accountability to grow revenues for the Murphy Auto Group dealerships that she/he serves. The BDC Director is responsible for staffing and daily management of both Sales and Service Department BDC Agents. BDC Agents engage in a large volume of communications, both inbound & outbound, to create high value sales opportunities for the dealerships she/he serves. Opportunities are successfully created when BDC Agents convert inbound leads (inquiries) into dealership showroom visitors (appointments shown). Inbound Internet Leads are a key source of vehicle sales within the dealership strategy. Originating from online forms, Internet Leads must be quickly engaged by the BDC Agents. Key to conversion is the ability to respond quickly (less than one minute) and frequently (35 attempts in 10 days). BDC Agents are supported in achieving these metrics via a standardized workflow that she/he is expected to follow without fail. The BDC Director will collaborate with the VP of Business Development to optimize a strategic and effective workflow. In addition to Internet Leads, the BDC Agent will handle inbound Phone Leads (sales). Strong verbal communication skills will allow the BDC Agents to schedule a sales appointment or collect prospect contact info; engaging the standard workflow. The BDC Director will not only oversee the workflow but also develop and train BDC Agents on phone scripts. Finally, the BDC Agents will create opportunities through Outbound Sales Campaigns. Outbound Sales Campaigns target selected groups of sales prospects to create a sales opportunity without proactive consumer engagement levels. The BDC Director will craft and report on targeted Outbound Sales Campaigns. All opportunities require frequent communications via phone calls, text messages and email. Strong communication skills and detailed database record keeping are requirements for success in this role. The BDC Director will provide daily reporting to organizational leadership. In addition to the Sales Department BDC, the BDC Director will establish a Service Department BDC that deploys similar tactics to achieve Service Department RO goals. The BDC Director will be tasked with leading both teams to achievement of stated goals. Responsibilities  Creation of a BDC team that engages in a high volume of communications daily while providing outstanding customer service  Staffing and daily management of BDC Agents  Management of BDC work schedules to provide proper coverage while maintaining budgetary accountability  Creation of strategic workflows and phone scripts to maximize conversions (appointments shown)  Daily reporting of KPI as requested  Hands on participation in the sales process as needed to support BDC Agents in achieving organizational goals  Daily staff training and best practices research to optimize performance  Communications within the organization through various dealership staff  Communicate regularly with key digital marketing teammates and provide lead feedback  Daily enthusiasm and teamwork  The BDC Director reports to both the CSRA Market Area President and the VP of Business Development Requirements Exceptional people management skills and the ability to maximize team member potential Outstanding written and verbal communication skills Ability to work a flexible weekly schedule to ensure dealership ‘open hours’ are properly covered High level of understanding on reporting, data management and predictive analytics Analytical mindset and the ability to identify trends Orientation for a fast-paced work environment and high activity volumes Natural inclination for creative thinking and trouble shooting Attention to detail with the desire and ability to continuously improve the customer buying experience Mindset focused on revenue production and achievement of goals Friendly demeanor, positivity and likeability