Account & Relationship Management Executive – Clinical Neurology Journals Position Available In East Baton Rouge, Louisiana

• LOCATION:

• Remote U.S. locations

• OVERVIEW

• Your role will be responsible for initiating and managing productive business relationships as well as expanding existing business relationships in the rapidly evolving specialty of clinical neurology.

You will play a pivotal role in cultivating consultative relationships with influential decision-makers, with the goal of enabling delivery of innovative, tailored marketing solutions. By conducting in-depth needs analyses and aligning offerings with client objectives, you will drive demand and foster long-term partnerships. Your ability to negotiate with authority and implement strategic sales initiatives ensures both revenue growth and exceptional customer satisfaction. Regular client engagement, performance tracking, and proactive issue resolution will position you as a trusted advisor, uncovering opportunities for upselling and cross-selling. This role is ideal for someone who thrives on strategic collaboration and delivering measurable value to clients. You will identify revenue opportunities by providing biotechnology, pharmaceutical, and medical device manufacturers as well as other commercial entities with effective solutions to their marketing challenges that leverage the full range of Wolters Kluwer’s products and services. You will meet or exceed the sales target assigned to him or her. You will identify, develop, and watch for these opportunities and meets your sales target. Establishing productive business relationships with important marketing and sales decision-makers at biotechnology, pharmaceutical, and medical device manufacturers

• RESPONSIBILITITES

• Opportunity Identification & Development
• + Develop in-depth relationships with important decision-makers in assigned accounts.

+ Conduct thorough needs analysis to align products/services to customer requirements. + Negotiate terms and close sales with a high degree of authority. + Develop and implement targeted sales strategies. + Track and analyze sales performance metrics and tailor strategies accordingly. = + Conduct regular status meetings with clients to ensure satisfaction and identify opportunities. + Provide detailed and accurate sales forecasts. + Support clients during the implementation of products/services. + Resolve complex customer issues promptly and effectively. + Identify opportunities for upselling and cross-selling within the account portfolio.

• Active Selling
• + Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business.

+ Create and update a Book of Business Plan to include strategy, tactics, and milestones as it relates to hitting goals set by the company. + Customize and communicate product value proposition and solution design. + Develop and review implementation scope. + Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications. + Conduct contract reviews, pricing, and negotiation. + Obtain final signature and finalize order.

• Customer Retention & Satisfaction
• + Build lasting customer relationships to retain and grow existing commercial customer base.

+ Review account utilization management reporting and provide recommendations. + Conduct regular account review meetings. + Collaborate with marketing in account communications planning and marketing campaigns. + Identify cross-sell and up-sell opportunities. + Work closely with other Commercial Sales colleagues on new implementation, training of customers. + Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services. + Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service. + Collaborate with marketing in account communications planning and marketing campaigns.

• Additional Duties
• + Assist and communicate effectively with all departments as it relates to the company selling process.

+ Comply with established sales policies, pricing guidelines, and best practices. + Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned. + Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback. + Participating in new system user acceptance testing.

• QUALIFICATIONS

• Education:

• Bachelor’s degree or equivalent years of experience.

• Experience:

• A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.

• Other Knowledge, Skills, Abilities or Certifications:

• + Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs) + Experience demonstrating and selling sophisticated and complex products/technologies.

+ Possess product knowledge of all applications that are sold in the commercial market. + Telephone, presentation, and written communication skills. + Valid US driver’s license and passport to manage overnight travel up to 30% – 35% in territory.

• TRAVEL:

• Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel. #LI-Remote _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

• Compensation:

• Target salary range

CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA

$95,560 – $133,750EQUAL

EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.