Director of Service Delivery Position Available In East Baton Rouge, Louisiana

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

• Job Posting Title
• Director of Service Delivery
• Job Description
• The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs.

This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.

• Responsibilities
• + Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime’s overall corporate goals + Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team + Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes + Organize, plan and present new Member Operations services to clients and their members + Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved + Support clients by operating as the liaison for Member Operations Operational and Shared Services teams + Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients + Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.

+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services + Other duties as assigned

• Education & Experience
• + Bachelor’s degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required + 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery + 5 years of leadership/people management experience + Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship.

• Additional Qualifications
• + Skilled in data analytics and interpretation to enable making and communicating recommendations + Creative problem solving and negotiating skills to drive decisions + Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + Ability to openly, positively and clearly communicate with a variety of constituents •Preferred Qualifications•+ Integrated health system or health plan experience + Medicare Part D and B experience + Call center or call center operations experience •Physical Demands•+ Ability to travel up to 25% of the time + Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 am to 3:00 pm + Constantly required to sit, use hands to handle or feel, talk and hear + Frequently required to reach with hands and arms + Occasionally required to stand, walk and stoop, kneel, and crouch + Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $108,000.00 – $184,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the “Benefits at a glance” button for more detail. _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _ _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._ _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._ Positions will be posted for a minimum of five consecutive workdays. Prime Therapeutics’ fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today’s health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people’s lives. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.