Tools Sales Manager Position Available In Lafayette, Louisiana

Tools Sales Manager Stuller, Inc. – 3.4

Lafayette, LA Job Details Full-time Estimated:

$43.9K – $64.2K a year 20 hours ago Qualifications Management Sales Customer service Mid-level Supervising experience Team management 1 year Leadership Communication skills Full Job Description Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Proactive Sales and Service team is responsible for resolving customer issues, selling, and promoting tools and equipment to jewelry stores, designers, and manufacturers. We are seeking a dedicated and organized Tools Sales Manager to join our Tools Tech Sales & Customer Service team. In this role, you will oversee a team of sales and service representatives responsible for selling a wide range of jewelry-making tools and equipment. Your responsibilities include managing, motivating, and developing your team, supporting their training, and ensuring they effectively assist customers. You should have or be able to quickly develop a strong understanding of the jewelry industry, the sales process, and the products involved.

Key Responsibilities:

Provide direct supervision to a team of customer service representatives and sales associates, ensuring that daily operations run smoothly. Offer guidance and assistance as needed to help the team achieve goals and maintain high service standards. Oversee the accurate completion of timesheets and ensure schedules are properly managed, ensuring adequate team coverage while balancing team member availability and business needs. Monitor and manage the call queue, ensuring timely and efficient customer service response times. Provide support during peak times or when high call volumes are experienced. Review and analyze team performance metrics, including sales targets, customer satisfaction scores, and service level agreements. Provide insights and recommendations for improvement and report regularly to senior leadership. Handle minor customer service escalations, providing timely and effective solutions. Collaborate with senior leadership on more complex issues when needed. Foster a collaborative, positive work environment that encourages teamwork and professional growth. Assist in training new team members and supporting the development of existing staff. Report to senior management on team performance, customer feedback, and operational challenges. Ensure that daily team operations are aligned with broader organizational goals and strategy.

Basic Qualifications:

3+ years of experience in customer service, sales, or a related field, preferably within the jewelry industry or a retail environment. 1+ years of experience in a leadership or supervisory role, managing teams and providing operational support. Strong communication and interpersonal skills, with the ability to effectively interact with team members and customers. Proven ability to manage and resolve customer service issues in a professional and timely manner. Familiarity with performance metrics, timesheet management, and scheduling tools. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A passion for the jewelry industry and a commitment to delivering exceptional customer service. Stuller is the jewelry industry’s largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences. We are committed to our employees’ comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here. Stuller is a Certified Great Place To Work®! Stuller is proud to receive this prestigious recognition by the global authority on workplace culture, employee experience, and leadership excellence. We are committed to fostering a supportive and thriving workplace for our employees.