Director, Experience Design & Sales Position Available In Orleans, Louisiana

Description LEGENDS Founded in 2008, Legends is a premium experiences company with several divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.

Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

THE ROLE

The Director of Experience Design & Sales will serve as the strategic link between sales, event organizers, and hospitality operations at the Superdome and Smoothie King Center. This role will translate event goals into personalized, operationally sound experiences that begin during pre-planning and extend through execution. The Director will ensure that every guest-facing detail for private events and VIP experiences supports a cohesive, high-impact experience. The Director reports to the General Manager of Hospitality at the Superdome. Works cross-functionally with culinary, operations, premium sales, and event services at both the Superdome and Smoothie King Center.

ESSENTIAL DUTIES AND RESPONSIBLITIES

+ Responsible for all food and beverage sales, including the production and managing of banquet event orders (BEO) + Serve as the primary liaison between building sales teams, event organizers, and on-site food and beverage operations. + Lead event experience strategy across all food and beverage touch-points for guests at private events and VIP experiences for shows and concerts + Design and implement tailored service plans that reflect unique event goals and operational excellence + Collaborate with culinary and service leads to shape menus, staffing models, and presentation details for each event. + Guide clients through planning phases, acting as their primary point of contact for hospitality execution. + Conduct pre-event briefings and post-event recaps to evaluate performance and drive continuous improvement. + Partner with marketing to integrate branded elements into premium experiences where appropriate. + Maintain detailed records of client expectations, service modifications, and experience data to support repeat business and guest loyalty.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE + 7-10

years of experience in premium hospitality, live events, or venue experience design. + Deep understanding of large-scale event logistics, guest behavior, and hospitality operations. + Proven track record managing high-touch client relationships and complex service delivery plans. + Ability to collaborate across departments while maintaining ownership of guest experience strategy. + Familiarity with CRM platforms, guest feedback systems, and hospitality tech solutions.

COMPENSATION

Competitive salary range of $75,000 – $90,000 plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:

On Site (Caesars Superdome / Smoothie King Center)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.