Technical Sales Manager, Valida Position Available In Suffolk, Massachusetts

Sappi Biotech is looking to hire a Technical Sales Manager for our Valida product. The Technical Sales Manager will develop and grow a new customer base, manage revenue and volume targets and implement product portfolio strategies; and maximize business opportunities through a unique understanding of the product application, market and customer dynamics within a specific sales region.

Main Responsibilities:

Identifies, actively pursues and engages with potential new and existing customers from lead generation to generating sales Manage distributor performance and achieve sales targets
Develop customer specific offerings from the product and service portfolio in order to capitalise on commercial opportunities in collaboration with business management and product management
Liaise with R D and product management in order to initiate and steer product improvement and new product development according to market needs and opportunities
Own and manage customer relationships, to foster customer alliances and partnerships
Negotiation of contracts and supply agreements with customers
Collaborate with internal sales and manage the total order to cash transaction with customers
Achieve clear targets in terms of revenue and volume for specific customers and region
Document customer feedback through structured Customer Relationship Management, with scheduled visits per customer.
Implement sales and marketing strategy for the portfolio
Manage customer specific initiatives in line with the sales and marketing strategy
Handle the resolution of customer complaints related to sales, quality and service
Gather and analyse market information for product portfolio in each region
Manage debtors book for product portfolio and facilitate account query resolution between customers and Sappi
Coordinate technical support to facilitate the incorporation of Valida into customer products and processes
Liaise with Technical Product Specialists, Mills and Logistics personnel regarding any non-conforming products or deliveries to customers
Work with the Supply Chain Team to analyse customer needs and the effective routes to market
Anticipate business opportunities and act promptly to capture value
Support Business management in setting up and Implementing sales and marketing strategies for the product portfolio

Requirements:

Minimum of 5 years of appropriate Sales and new business development experience Sales experience in personal care and home care markets is considered an advantage Bachelor’s degree or equivalent experience required
Must have a strong account management focus and a proven track record of winning sales in a tough selling environment, a technical background in Chemical Engineering, or chemistry related education would be advantageous
Fluency in English is required (knowledge of any other language such as French and Spanish will be considered as an asset)
Excellent reporting and systems skills: MS office, Salesforce, CRM
Experience with innovation processes in a B2B environment
This position will require multi day traveling on a regular basis