Delivery Project Executive – BPO services Position Available In Durham, North Carolina

• Introduction
• IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing and consulting experience to join our team of client-facing procurement professionals.

Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments.

• Your role and responsibilities
• Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback, experimentation, learning from everyone, and focusing on solutions over problems), Outcome Focused (testing the status quo and using a customer-centered and nimble approach), and Courageous (thinking independently, taking risks, and making critical decisions in tough situations)• Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery• Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure, program costs, gap/risk analysis and plan to closure• Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc.
• Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation and training, service levels and fiscal cost management
• Implement an iterative, continuous improvement plan to meet contractual commitments
• Ensure continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI)
• Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations
• Program planning, continuous improvement, and resolution of conflict in complex scenarios
• Project Management including scope, costs, staffing, risks, audit, issue resolution, etc.
• Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment, tracking, calculation, and forecasting
• Engagement with Project Executive for issues such as for breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc.
• Support practice growth through account expansion (i.e., introduction of additional scope areas, emerging technologies, innovations within base scope to unlock value) and new client pursuits
• Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L)Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs)
• Required technical and professional expertise
• Must have exceptional client-facing and consultative skills and experience
• Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications
• Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics
• Must have a proven track record of leading and managing sourcing teams both on shore and off-shore.
• Financial Management experience
• Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g., early months with a new client); however, steady state travel is purposeful in nature and often less frequent (e.g., 2 weeks per month in most roles)
• This hybrid role requires the candidate to work from an IBM or client location at least 3 days per week
• Preferred technical and professional experience
• Minimum of ten (10) years of experience in procurement consulting / business process outsourcing
• Expert knowledge of the 7-Step Sourcing ProcessIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.