Senior Manager, Integrated Client Delivery Position Available In Hillsborough, New Hampshire
Tallo's Job Summary: The Senior Manager of Integrated Client Delivery at Fidelity Investments in Merrimack, NH, and Westlake, TX, plays a key role in leading projects to enhance process efficiencies and drive continuous improvement within Client Delivery. Responsibilities include portfolio management, process improvement, documentation, stakeholder engagement, performance monitoring, risk management, and leadership. Ideal candidates have a Bachelor's degree with 5+ years of experience or a Master's with 3+ years of experience, possess strong communication and analytical skills, and excel at managing multiple projects simultaneously. The role offers a dynamic work environment with opportunities for professional growth and collaboration with a diverse team dedicated to excellence in Client Delivery.
Job Description
Senior Manager, Integrated Client Delivery
Merrimack, NH
Westlake, TX
Salary:
listed in the job description or discussed with your recruiter
Published:
April 24, 2025
Hybrid
Experience:
Senior Manager
ID:
2109308
Company:
Fidelity Investments
Job Description:
The Role
As the Senior Program Manager on the Integrated Client Delivery team, you are a highly motivated and dedicated leader. This role is pivotal in leading a portfolio of work focused on process improvements and creating efficiencies across Client Delivery. The ideal candidate will be a proactive self-learner who thrives in dynamic environments and excels at writing and maintaining documentation.
Key Responsibilities:
Portfolio Management:
Responsible for a diverse portfolio of projects aimed at enhancing process efficiencies and driving continuous improvement within Client Delivery.
Process Improvement:
Identify, analyze, and implement process improvements to optimize operational workflows and enhance Client Delivery.
Documentation:
Develop, maintain, and update comprehensive documentation for processes, procedures, and project plans.
Stakeholder Engagement:
Collaborate with cross-functional teams, including operational and IT departments, to ensure alignment and successful project execution.
Performance Monitoring:
Track and report on project performance metrics, ensuring projects are delivered on time, within scope, and within budget.
Risk Management:
Identify potential risks and develop mitigation strategies to ensure project success.
Leadership:
Mentor and guide junior team members, fostering a culture of continuous learning and improvement.
The Expertise and Skills You Bring
Education:
Bachelor’s degree or equivalent preferred with 5+ years’ experience or Masters with 3+ years of experience.
Skills:
Excellent written and verbal communication skills with which you influence decisions and engage across Fidelity and at all levels of the organization.
Strong analytical and problem-solving abilities.
Proficiency in project management tools and software.
Continuous improvement approach and encourage automation and forward thinking.
Proven ability to manage multiple projects simultaneously.
Possess experienced knowledge in the end-to-end process of Fidelity Client Delivery
Personal Attributes:
Self-motivated and proactive.
Strong attention to detail.
Ability to adapt to changing priorities and environments.
Excellent organizational and time management skills.
The Team
You will work with a dynamic and diverse team of professionals dedicated to improving Client Delivery. The team includes project and program managers, business analysts, and configuration analysts aligned to Integrated Client Delivery. You will be among robust and highly intellectual individuals promoting Fidelity’s Leadership Principles in their day-to-day work.
Certifications:
Category:
Program/Project Management
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
