Phone Sales Manager Position Available In Rockingham, New Hampshire

Phone Sales Manager Mallory Portraits Portsmouth, NH 03801 • Remote Luxury fine art studio brand is looking for an

EXPERIENCED

Phone Sales Manager to oversee our staff of reservation specialists. This is a remote leadership position. We are looking for an upbeat, charismatic, self-motivated individual who is all about positive reinforcement, consistency, and results. If you thrive on teaching, coaching and motivating and are adept at exceeding SALES GOALS, this may be the perfect fit for you. Reporting to the Owner, you will be responsible for a department of appointment setters andare not afraid to be a working manager. The Client Services Manager will ensure that the callcenter maintains maximum productivity and efficiency and provides high-level customer service. This department is responsible for setting appointments, this is a sales department (not customer service). In this position, you will hire, train, prepare, and motivate our reservation specialists to provide excellent service to our clients while ensuring they reach their scheduling and appointment setting goals. You will apply set objectives and expectations, analyze call center metrics, ensure that the company and staff meet daily, weekly, and monthly goals, and provide reliable, proven support for clients and warm leads. You must be a strong sales closer and be able to lead by example. About Us We have been in business for 14 years and believe in holding each other accountable. We are an exceptionally reliable tight-knit team. Our culture believes in positivity, truthfulness, and getting your hands dirty in the role. We passionately believe in giving back to the community and do so with our donations and giveaway programs. We have donated more than 2,000 portraits to date for fundraising efforts. Our giveaway program allows people to sample our work, at no charge. Our mission is to create legacies for our clients with heirloom portraits. We provide heirloom portraiture in our studio for families and fur babies. What is in it for you? 40 hour work week, Monday – Friday Health stipend (or benefits if located in NH or ME) 80 hours paid time off 2 paid volunteer days 401k Base salary + bonuses on outcomes/targets On Target Earning (OTE) $80,000-$100,000 per year You Are Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills Knowledge of management principles Strong coaching and leadership skills, ability to motivate staff and produce targeted results Decisiveness and attention to detail Data-driven managerial skills, focused on reporting, data analysis, and definitive action to create results Polite, professional phone voice Responsibilities Meeting company standards and achieving weekly & monthly TARGETS Hiring, training, coaching, and leading reservation specialists (a team of approximately 2) as they provide support for clients Scaling the department from 2 to 6 specialists Answering staff questions, guiding them through difficult calls or issues, defusing challenging clients, or handling issues that cannot be fielded by representatives Leading team meetings, discussing expectations, clarifying questions regarding processes and practices plus maintaining the team manual and scripts Assisting other management team members in identifying trends and establishing call center goals Ensuring staff members are achieving desired service levels and taking corrective action, as needed Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and client satisfaction Inspire, cheerlead, support, and

MOTIVATE

the sales teams Phone work including booking & confirming appointments and backfilling the calendar Handling and creating reservation specialist schedules plus meeting with each weeklyto complete 1:1 scorecards Lead management Holding daily pump-up rev meetings via Google Meet Fill in for staff when needed Requirements High school diploma or equivalent We are looking for a motivated and

TARGET-DRIVEN

individual, you are a natural leader who is able to thrive on maximizing the potential of your team, a real

CHEERLEADER. A

proven leader and

SALES CLOSER

who leads by example Able to recognize the

NEEDS OF

CUSTOMERS and your staff Ability to multitask and remain calm under pressure You are tremendous with SALES, using a script, and will be adept at providing a high-level of customer service and are a great communicator. You excel at; customer service, sales, leadership, coaching, profitability You understand and relate to the northeast USA mentality Other requirements include: Fast Cable Internet Connection Dedicated Home Office, computer 2 monitors suggested Corded Computer Headset Knowledge of KEAP, Acuity Scheduling, JustCall, SimpleTexting a plus Qualifications A confident, engaging and

POSITIVE PERSONALITY

is vital 8 years experience in sales/store management/customer service supervisory role and

LEADERSHIP

is essential Call Center management is mandatory 12 years SALES experience is imperative Loves organization and DETAILS Tech savvy