Manager, Customer Insights Position Available In Essex, New Jersey

Company DescriptionLocation:

Newark, NJ market (onsite at client 4x a week)R25_0012748#LI-OnsiteJob DescriptionNIQ is a leading organization specializing in retail analytics and merchandising solutions, helping clients build customer-centric strategies. The company delivers a comprehensive understanding of consumer buying behavior, revealing new pathways to growth. The Client Manager, Customer Insights, will be responsible for managing client relationships, delivering advanced analytics, and driving data-driven customer insights and merchandising strategies. Engaging with key stakeholders across our client’s organization, you will partner to solve key business problems. You will use NIQ’s products to provide insights in connection with your client’s planning and decision-making routines. This role involves working onsite in partnership with a strategic retail client to deliver customer insights and analytics for strategic decision-making.

About You:

 You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team.

Key Responsibilities:

Client Relationship Management:

 Act as the primary contact for client merchandising counterpartsBuild and maintain strong partnerships with clients and internal stakeholdersServe as a trusted advisor, providing merchandising expertise and data-driven recommendationsPenetrate and establish enduring client relationships with senior decision makers by demonstrating ongoing value and integration into their business

Analytics and Insights:

 Leverage NIQ’s proprietary market and customer insights solutions to deliver customer and merchandising insightsUtilize NIQ’s proprietary solutions to embed customer insights into our client’s merchandising routines and performance assessmentsTroubleshoot data discrepancies and ensure accurate analysisDrive continuous improvement and best practices for driving insights and recommendations that create value for our client

Merchandising Strategy:

 Drive the integration of NIQ’s data and insights into our client’s category management processesSupport merchandising analytics in areas such as optimizing assortment decisions, assessing product launches, reviewing category change dynamics and diagnosing problem areasTrain your retailer counterparts on how to use NIQ’s data and solutions to execute merchandising decisions

Project Management:

 Manage multiple priorities, deadlines, and projectsExecute the delivery of solutions with our client, ensuring timely outcomes and client satisfactionLead meetings and presentations with key stakeholdersTake accountability for delivering against client commitments

Innovation and Development:

 Identify opportunities to develop new capabilities and approachesStay current with industry trends and educate clients on innovative merchandising practicesContribute to the development of merchandising products/services and client service modelsIdentify opportunities to collaborate across teams and uncover sales opportunities with clientQualificationsBachelor’s degree in a relevant subject (Economics, Mathematics, Statistics, Science, Business)4-8 years of relevant experience in Retail, CPG, Merchandising, or Client ServiceStrong analytical and problem-solving skills Excellent communication and presentation skillsAbility to work collaboratively and lead across multifunctional teamsExperience with customer insights, category management, and consultative sellingStrong project management skills with demonstrated strength in maintaining positive client relationships in complex situations and resolving client issuesStrong sense of urgency and accountability to drive client outcomesAdditional InformationThis role has a market-competitive salary with an anticipated base compensation of the following range: $76,500-$100,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)
About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.comWant to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the

NIQ News Center:

 https://nielseniq.com/global/en/news-center/diversity-inclusion