Technical After Sales Manager Position Available In Hudson, New Jersey

Technical After Sales Manager

Location:

Jersey City (New Jersey),

NJ, US Function/Branch:

Operations
Type of contract: Permanent Employee
Our Company Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games – from Sydney 2000 to Paris 2024. If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world! Your Role If you have a solid background as an After Sales Manager and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is “Satisfying 100% of our customers and end-users.” Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere. We are looking for a brilliant, enthusiastic After Sales Manager. In this role, you will be in charge of ensuring high-end technical support performance. You will head the After Sales Department by efficiently and effectively managing the team to win customer loyalty and achieve your assigned goals. Your Impact
Ensure the excellent performance of After Sales, consistent with our brand positioning, by correctly using end-to-end systems and processes
Ensure customer satisfaction with quality of service
Manage costs of the technical after sales organization, in line with assigned objectives
Manage the performance of the workforce in the field, including external service providers
Provide HQ with real-time feedback on product and service issues from the market
Ensure the right staffing and skills of the Technical After Sales organization, to guarantee the expected service level to customers
Increase organizational effectiveness, people development and engagement
Account for spare parts availability and inventory record accuracy
Apply the Technogym cultural model through company policies
About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

What you should bring:

8+ years’ experience in this role
After Sales business expertise
Knowledge of electronic/mechanical engineering
Problem solving skills
Experience in project management
Knowledge of Digital and IT tools
Strong leadership which inspires your coworkers and customers
Expertise in team management with a high degree of empathy
Fluency in English
Technogym is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true