DIRECTOR OF GROUP SALES Position Available In Albany, New York

Director of Group Sales
Albany FireWolves Lacrosse Club – Manager
Albany

• NY
  Ticket Sales
• Premium/Suite Sales
• Ticket Sales Management
  $50,000 – $55,000 / year
  0
  2
  weeks ago

THE FIREWOLVES

The Albany FireWolves aren’t just a team—we’re a pack, united by a relentless drive to compete, to lead, and to build something bigger than ourselves. Inspired by the spirit of the wolf, our organization lives by values that fuel greatness: courage, strength, loyalty, community, and leadership—on and off the field. We are fierce competitors who hunt together and rise together. When you join the FireWolves, you’re not stepping into just another job in sports—you’re stepping into a mission. A mission to honor the rich heritage of lacrosse and the National Lacrosse League teams that paved the way, while forging a bold new legacy here in the Capital Region. We don’t just sell tickets—we build unforgettable experiences, lasting community impact, and a culture of excellence rooted in teamwork and an unshakable will to win. If you have the fire to lead, the hunger to grow, and the loyalty to run with the pack, then this is your moment. Join the Albany FireWolves and let’s make history—together.

JOB SUMMARY

The Albany FireWolves are seeking an experienced seller within the sports industry to join our PACK as a Director of Group Sales! This individual will be a full-time employee of the Albany FireWolves. 2-3 years of selling experience, with a focus on group ticket sales is a MUST! This full-time selling role will make outbound phone calls, set-up face-to-face meetings with prospects, and work events throughout the community. You will also work on all FireWolves home games and outside events as scheduled. Must be willing to work weekends, holidays and other days as needed and extended hours during the season.

PRIMARY & ESSENTIAL DUTIES

Focus on selling group tickets year-round
Create and execute new group programs and theme nights
Responsible for generating ticket revenue through cold calls, face-to-face appointments, arena tours, prospecting, and networking. Responsible for meeting hustle metrics and KPI’s as determined by management
Research and prospect for new business leads
Creating Group Sales Goal Working with Account Executives to set up programs and best practices for Group Sales.
Renew group ticket purchases
Proactively create opportunities for new business with existing customers
Meet and exceed weekly, monthly, and yearly sales goals Prospect and cultivate new sales leads through creative lead generation approaches Create new business opportunities through up-selling & referrals from existing clients & prospects
Effectively follow up with prospects & clients to meet excellent customer service requirements
Cordially and effectively handle incoming calls from prospective clients for all ticket sales needs Ensure customer data and profile information is accurate and detailed in CRM system
Attend & work community events, representing the team to network and build sales pipeline
Assist with game day responsibilities of the sales department Perform other duties and responsibilities as assigned
Have fun while selling!

MINIMUM QUALIFICATIONS

2-3 years of previous sales experience preferred
Group ticket sales experience Bachelor’s degree from an accredited college/university with coursework in business, sales, marketing, sport management or similar area
Strong outreach skills and tracking of prospective clients
Excellent relationship building and interpersonal skills Ability to interact effectively and comfortably with clients at all levels of an organization Ability to handle a high volume of calls
Excellent communication and presentation skills – written and oral
Extremely coachable with an eagerness to learn each day Charismatic and team player – must work well in a team setting
Disciplined self-starter and highly organized
Highly motivated individual with a strong desire to build a career in the sport business Must have reliable transportation Must be able to work evenings and weekends, and holidays and extended hours as needed
Knowledge of CRM (Hubspot)
Ability to navigate Ticketmaster (Archtics, Host, etc).
Knowledge of FEVO platform

BENEFITS

Free Parking (MVP Arena Parking Garage)
Team Swag (lots of it)
Snacks
Office Coffee
Team Store Discount
Complimentary tickets to FireWolves games
Health Benefits 401K
Paid Time Off