Director, Account Management – HCS Position Available In Montgomery, Pennsylvania

Job Description:

Conduent’s Human Capital Solutions (HCS) empower CHROs todeliver meaningful employee experiences by transforming complex HRand benefit programs into streamlined, AI-driven solutions. We helpemployees make better decisions across the employmentlifecycle—from health and financial wellbeing to careerdevelopment—with over 60 million global interactions annually. Withover 35 years of experience and a global delivery footprint, ourscalable, tech-enabled services reduce costs, increaseefficiencies, and enhance employee journeys across diverseindustries, including healthcare, manufacturing, high-tech, publicsector, and more.

Responsibilities:

• Leading strategic clientrelationships, ensuring satisfaction, retention, and account growth
• Partnering with Delivery to drive performance and overseeingend-to-end execution of contracted services
• Buildingexecutive-level partnerships and serving as a trusted advisor toCHROs and client stakeholders
• Aligning internal delivery,operations, and technology teams to client-specific goals andoutcomes
• Conducting quarterly business reviews and presenting keyinsights, value metrics, and roadmap progress
• Identifying anddeveloping growth opportunities within existing accounts, includingupsell and cross-sell strategies
• Managing contract renewals,pricing discussions, and change request processes
• Overseeingissue resolution, mitigation planning, and performance escalations
• Supporting transformation initiatives to optimize HR, payroll,benefits, and learning services
• Contributing to internalknowledge sharing and best practice development across the AccountManagement team
• Strategy focused by staying up-to-date onindustry trends and competitor analysis to inform client strategies
• Collaborating closely with internal teams (Client Partner, Sales,Marketing, Product, Operations) to deliver solutions that exceedclient expectations.

Requirements :

• Bring 10 years of experiencemanaging enterprise client relationships within HR outsourcing,benefits administration, or related areas
• Demonstrate success inleading high-value, complex accounts and delivering measurablebusiness results
• Communicate effectively with senior executivesand internal cross-functional teams
• Understand HR processes,service delivery models, and the employee experience lifecycle
• Apply strategic thinking to solve problems and deliver value-addedsolutions
• Lead collaborative teams across service delivery,product, and operations
• Navigate contractual terms, service levelagreements, and operational governance
• Deliver polished businessreviews and executive presentations with confidence
• Hold aBachelors degree in Business, HR, or a related field (Master’spreferred)
• Travel as needed to maintain strong clientrelationships and onsite presence Flexible Working At Conduent, wevalue individuality and flexible working arrangements. In thisrole, you can expect:

Remote Work:

Enjoy the flexibility ofworking from home while optimizing your work-life balance. Workingfor You We offer perks and rewards designed to support you:

• Health & Welfare Benefits:

  Comprehensive plans tailored to yourneeds, effective from day one.

Retirement Savings:

Robustprograms to help you secure your financial future.

EmployeeDiscounts:

Access to a wide range of discounts on merchandise,services, travel, and more.

Career Growth Opportunities:

Pathsfor advancement within a global organization.

Paid Training:

Learn while you earn with award-winning learning platforms.

PaidTime Off:

Competitive PTO packages to help you recharge.

GreatWork Environment:

Join an award-winning culture that valuesdiversity and inclusion.