Account & Relationship Management Executive – Clinical Neurology Journals Position Available In [Unknown county], Pennsylvania

LOCATION

Remote U.S. locations

OVERVIEW

Your role will be responsible for initiating and managing productive business relationships as well as expanding existing business relationships in the rapidly evolving specialty of clinical neurology. You will play a pivotal role in cultivating consultative relationships with influential decision-makers, with the goal of enabling delivery of innovative, tailored marketing solutions. By conducting in-depth needs analyses and aligning offerings with client objectives, you will drive demand and foster long-term partnerships. Your ability to negotiate with authority and implement strategic sales initiatives ensures both revenue growth and exceptional customer satisfaction. Regular client engagement, performance tracking, and proactive issue resolution will position you as a trusted advisor, uncovering opportunities for upselling and cross-selling. This role is ideal for someone who thrives on strategic collaboration and delivering measurable value to clients. You will identify revenue opportunities by providing biotechnology, pharmaceutical, and medical device manufacturers as well as other commercial entities with effective solutions to their marketing challenges that leverage the full range of Wolters Kluwer’s products and services. You will meet or exceed the sales target assigned to him or her. You will identify, develop, and watch for these opportunities and meets your sales target. Establishing productive business relationships with important marketing and sales decision-makers at biotechnology, pharmaceutical, and medical device manufacturers

RESPONSIBILITITES

Opportunity Identification & Development Develop in-depth relationships with important decision-makers in assigned accounts. Conduct thorough needs analysis to align products/services to customer requirements. Negotiate terms and close sales with a high degree of authority. Develop and implement targeted sales strategies. Track and analyze sales performance metrics and tailor strategies accordingly. = Conduct regular status meetings with clients to ensure satisfaction and identify opportunities. Provide detailed and accurate sales forecasts. Support clients during the implementation of products/services. Resolve complex customer issues promptly and effectively. Identify opportunities for upselling and cross-selling within the account portfolio. Active Selling Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business. Create and update a Book of Business Plan to include strategy, tactics, and milestones as it relates to hitting goals set by the company. Customize and communicate product value proposition and solution design. Develop and review implementation scope. Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications. Conduct contract reviews, pricing, and negotiation. Obtain final signature and finalize order. Customer Retention & Satisfaction Build lasting customer relationships to retain and grow existing commercial customer base. Review account utilization management reporting and provide recommendations. Conduct regular account review meetings. Collaborate with marketing in account communications planning and marketing campaigns. Identify cross-sell and up-sell opportunities. Work closely with other Commercial Sales colleagues on new implementation, training of customers. Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services. Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service. Collaborate with marketing in account communications planning and marketing campaigns. Additional Duties Assist and communicate effectively with all departments as it relates to the company selling process. Comply with established sales policies, pricing guidelines, and best practices. Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned. Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback. Participating in new system user acceptance testing.

QUALIFICATIONS

Education:

Bachelor’s degree or equivalent years of experience.

Experience:

A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.

Other Knowledge, Skills, Abilities or Certifications:

Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs) Experience demonstrating and selling sophisticated and complex products/technologies. Possess product knowledge of all applications that are sold in the commercial market. Telephone, presentation, and written communication skills. Valid US driver’s license and passport to manage overnight travel up to 30% – 35% in territory.

TRAVEL:

Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel. #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range

CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA

$95,560 – $133,750 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for

Employee Wellbeing:

Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.