Sales Manager Position Available In Charleston, South Carolina

Sales Manager 4.0 4.0 out of 5 stars Charleston, SC 29403 Handles customer inquiries and lead requests for groups within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

CANDIDATE PROFILE

Education and Experience :

Knowledge of the group sales process for all brands and how to close a sale. Team-based selling experience. Hospitality Management Degree.

CORE WORK ACTIVITIES

Managing Sales Activities Handles customer inquiries and leads requests for groups. Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters. Refers opportunities to appropriate sales associate if business is outside these parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Works collaboratively with other sales channels to verify sales efforts are coordinated, complementary, and not duplicative. Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them. Verifies that business booked is within hotel parameters. Closes the best opportunities for each property based on market conditions and individual property needs. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfers accurate, complete, and timely information to property in accordance with brand standards. Understands and actively utilizes company marketing initiative/incentives to close on business. Implements process improvements and best practices. Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. Processes business correspondence and creates contracts and other related booking documentation as required. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Established coordinated sales efforts that are complementary and not duplicative. Drives customer loyalty through excellent customer service throughout the sales process. Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs. Builds and strengthens relationships with existing and new customers to enable future bookings. Builds and maintains strong working relationships with key internal and external stakeholders. Establishes clear expectations for customers and properties throughout the sales process. Effectively resolve guest issues that arise as a result of the sales process. Brings issues to the attention of Property and Group Sales leadership teams as appropriate.

Behaviors Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Leader:

Inspires teammates to follow them

Team Player:

Works well as a member of a group

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic:

Shows intense and eager enjoyment and interest

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Self-Starter:

Inspired to perform without outside help

Goal Completion:

Inspired to perform well by the completion of tasks

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.