Director Aftermarket Sales and Development Position Available In Dorchester, South Carolina
Tallo's Job Summary: The Director Aftermarket Sales and Development role at KION North America involves overseeing aftermarket sales, pricing, and business development activities to enhance customer service efforts. Responsibilities include growing parts revenue, developing pricing strategies, and managing regional Aftermarket Development Managers. The ideal candidate should have 8+ years of leadership experience in B-to-B parts sales and be proficient in data analysis tools and ERP systems. This position offers the opportunity to be part of a global company focused on improving material and information flow in various industries.
Job Description
Responsible for aftermarket sales, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, and existing program improvements to support the overall customer service efforts of KION North America. Develop, professionalize, lead and grow the aftermarket business by increased dealer engagement and a net profit oriented pricing strategy.
What we offer:
Essential Duties and Responsibilities:
Grow parts revenue and profit through aftermarket dealer development, pricing strategy and retail focused marketing efforts. Develop strategy, goals, KPI’s, annual budget and forecasts for part sales by region and dealer. Develop and execute marketing plan to drive parts business growth. Initiate aftersales marketing efforts and coordinate efforts with KION NA marketing team. Manage regional Aftermarket Development Managers to achieve revenue and profit goals. Develop and implement commodity based pricing strategy by analyzing existing data and by gathering competitive intelligence. Gather field input and provide insights to distribution team to identify key commodity cost savings. Manage aftermarket parts lifecycle management activities. Manage problem resolution projects with dealers and key accounts as needed to improve overall customer satisfaction. Support and educate dealers and key accounts regarding all available Customer Service resources. Provide insights to Customer Service team about market and dealer support opportunities and drive initiatives for improvement.
Qualifications:
8+ years of leadership experience in B-to-B Parts / Customer Service Sales / Aftermarket Business Development for material handling or industrial equipment Experienced in developing aftermarket pricing and product management strategies Must be highly proficient in data analysis tools, MS Office and use of ERP systems Must be able to communicate effectively and professionally to customers and business partners
Tasks and Qualifications:
Education:
BA / BS degree is a minimum Formal leadership training is preferred
Supervisory Responsibilities:
Responsible for regional aftermarket development team. If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our more than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.
