Catering Manager Position Available In Richland, South Carolina

Catering Manager Chick-fil-A – 3.8 Columbia, SC Job Details Full-time $17 – $19 an hour 2 days ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Mid-level Associate’s degree Full Job Description As a Catering Manager , here are the Key Results we are looking for: Result 1: Effectively create, execute, and fulfill catering orders with excellence Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service.

Responsibilities include:

Effectively create and execute sales strategies that effectively reach the sales goals Build a monthly and quarterly sales plan to include but not limited to: sales goal for pickup catering, sales goal for delivery catering, ADPs, marketing, giveaways, visiting existing accounts, visiting potential clients to build relationships, attending community events as needed, etc. Consult marketing resources to build sales plan for catering sales Work with the Marketing Manager to create and implement any necessary marketing resources Once a catering order has been received: Coordinate with BOH staff and the Throughput Director to ensure correct inventory and appropriate BOH leadership for timely execution Coordinate with the kitchen team for smooth operations and support Input catering orders accurately into the system through the Catering Management tool or, when needed, directly into the POS. Ensure all order directions are input according to Pathway procedures Complete all set-up and preparation for each catering order: boxes, utensils, sauces, bags, etc., according to Pathway procedures Have the TMS bags ready for kitchen to load Execute cleaning schedule for TMS, and repair broken TMS equipment Deliver catering orders, or direct team members to execute delivery according to Pathway procedures Ensure all pickup orders are carried out to the guest’s car Ensure all deliveries arrive 5 minutes early to their destination Put all catering-related items away upon return to the store Tender the catering payment prior to delivery Create and refine any systems or processes to improve our catering service in conjunction with the Operations Director and the Director of Sales and Brand Growth Communicate with the Director of Financial Stewardship prior to authorizing POs or TBCs CC the Director of Financial Stewardship in all emails regarding any payment information Responsible for answering the catering phone during non-peak hours and calling guests back after peak hours

Measurable Goals:

100% accuracy for all catering orders, Pickup and Delivery Achieve monthly catering sales goal set in conjunction with the Director of Sales and Brand Growth 100% of accounts are paid by end of month All phone calls are answered or called back within 1 business day Result 2: Be an ambassador for the Chick-fil-A culture with every interaction Whether interacting internally with CFA Team Members or externally with our Guests, foster and protect our reputation for remarkable service. Practice the “Core 4” always, with team members and guests Remain attentive and courteous to our guests’ needs Look for opportunities to deliver 2nd Mile Service, and ensure the team is coached to deliver second mile service to catering guests Resolve guest or account concerns, complaints, or issues promptly, competently, and courteously Deliver a remarkable experience through phone and email communications Who best serves as a Catering Manager?

Someone who:

Is highly organized Has a strong sense of ownership Follows through on tasks to completion Pays attention to the details Takes initiative Is a problem solver Likes to interact with people Is personable Can provide competent, professional, and remarkable guest service Is physically able to manage the set-up and delivery of catering orders Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

$17 – $19 / hour

Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) matching Employee discount

Job Type:

fulltime

Schedule:

8 hour shift 10 hour shift Weekend availability Monday to

Friday Education:

Associate’s degree Work location: On-site