Front Counter Lead Position Available In Fulton, Georgia
Tallo's Job Summary: As a Front Counter Lead at Fabricare Center in Dunwoody, GA, you will be the main point of contact for customers, handling drop-offs, pickups, and ensuring exceptional service. Responsibilities include engaging with guests, managing inventory, and mentoring team members. No prior experience necessary. This full-time position offers $18.00 - $19.00 per hour with benefits and opportunities for growth.
Job Description
Front Counter Lead 2.5 2.5 out of 5 stars 8611 Roswell Road, Sandy Springs, GA 30350
Front Counter Lead Location:
Dunwoody 2482 Jett Ferry Rd #695 Dunwoody, GA 30338
Hours:
Monday-Friday:
8:00 am-6:00 pm (one weekday off: Wed or Thu)
Saturday:
9:00 am-5:00 pm About Fabricare Center Fabricare Center Dry Cleaners is Atlanta’s highest-rated dry cleaning and laundry service, proudly family owned and operated for over 45 years. We offer free pickup and delivery throughout metro Atlanta and welcome customers at our two convenient storefront locations. Position Overview As Front Counter Lead at our Dunwoody store, you are the face of Fabricare Center. You’ll ensure every guest receives an exceptional experience from drop-off to pickup—and beyond. This role combines hands-on garment handling with inventory management, customer issue resolution, and loyalty-building initiatives. Key Responsibilities Guest Engagement & Retention Greet customers warmly and address questions or concerns. Resolve billing or service issues with professionalism and follow up to ensure satisfaction. Promote our pickup/delivery service and encourage repeat business. Counter Operations Process drop-offs and pickups accurately: generate invoices and record garment details. Unload and reload our transport van with care, verifying order counts. Maintain a spotless, organized workspace and garment staging area. Inventory & Supplies Maintain customer orders and track discrepancies. Track front-of-house supplies. Team Leadership Mentor and train counter associates on customer service standards and system procedures. Coordinate shift coverage and communicate priorities to the team. Qualifications Previous retail, hospitality, or dry-cleaning counter experience is a plus (but not required)—we’ll train the right candidate. Strong communication skills and a customer-first mindset. Comfortable using basic computer systems (POS, inventory logs, email). Organized, detail-oriented, and able to multitask in a fast-paced environment. Reliable, punctual, and enthusiastic about building relationships with guests. Why Join Us? Work for Metro Atlanta’s top-rated dry cleaner—known for quality, convenience, and care. Become part of a tight-knit, family-oriented team. Enjoy opportunities for growth and leadership development.
Job Type:
Full-time Pay:
$18.00 – $19.00 per hour Expected hours: 40 per week
Benefits:
Paid time off
Shift:
Day shift
Work Location:
In person
