MSR (JAX) – 07/07 Position Available In Duval, Florida

Job Title:

Member Service Representative (MSR)Job Description We are seeking a Member Service Representative to handle inquiries and requests from members in a high-volume, schedule-driven contact center. As an MSR, you will provide information about our products and services with a focus on delivering exceptional customer service and optimal member experiences. You will perform transactions and related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs, while advising members on other products that may suit their needs. Responsibilities + Respond to inquiries and requests from members and individuals in a structured contact center environment. + Provide comprehensive information regarding products and services. + Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. + Advise members on additional products and services that meet their needs. + Maintain compliance with policies in handling high volume inbound and outbound calls. Essential Skills + Proven customer service skills. + Experience with data entry. + Proficiency in handling inbound and outbound calls. + Adaptability to multiple systems. + Strong active listening and engagement methods. Additional Skills & Qualifications + Experience in call center, administrative, secretary/receptionist roles. + Background in banking/mortgage or professional environments. + Familiarity with high volume retail environments. Why Work Here? Join the largest credit union in the world and serve the financial needs of military members and their families globally. Benefit from a supportive work culture with over 343 branches worldwide, offering opportunities for growth and development. Work Environment These remote opportunities require candidates to live within 60 miles of Jacksonville, FL. The contact center operates 24/7/365, ensuring availability for members globally. Enjoy work-life balance with flexible shifts, allowing personal and family life flexibility. Scheduled events, such as breaks and meals, adhere to structured timings, with shifts varying within a one-hour window. Job Type & Location This is a Contract to Hire position based out of Jacksonville, Florida. Pay and Benefits The pay range for this position is $19.50 – $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL.

Application Deadline This position is anticipated to close on Jun 6, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.