MSR (JAX) – 07/07 Position Available In Duval, Florida
Tallo's Job Summary: Seeking a Member Service Representative (MSR) for a high-volume contact center in Jacksonville, FL. Responsibilities include handling member inquiries, providing product information, and processing transactions for various accounts. Requires strong customer service skills, data entry experience, and adaptability to multiple systems. Ideal for candidates with call center or banking background. Join the world's largest credit union for growth opportunities and a supportive work culture.
Job Description
Job Title:
Member Service Representative (MSR) Job Description We are seeking a Member Service Representative to handle inquiries and requests from members in a high-volume, schedule-driven contact center. As an MSR, you will provide information about our products and services with a focus on delivering exceptional customer service and optimal member experiences. You will perform transactions and related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs, while advising members on other products that may suit their needs. Responsibilities Respond to inquiries and requests from members and individuals in a structured contact center environment. Provide comprehensive information regarding products and services. Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on additional products and services that meet their needs. Maintain compliance with policies in handling high volume inbound and outbound calls. Essential Skills Proven customer service skills. Experience with data entry. Proficiency in handling inbound and outbound calls. Adaptability to multiple systems. Strong active listening and engagement methods. Additional Skills & Qualifications Experience in call center, administrative, secretary/receptionist roles. Background in banking/mortgage or professional environments. Familiarity with high volume retail environments. Why Work Here? Join the largest credit union in the world and serve the financial needs of military members and their families globally. Benefit from a supportive work culture with over 343 branches worldwide, offering opportunities for growth and development. Work Environment These remote opportunities require candidates to live within 60 miles of Jacksonville, FL. The contact center operates 24/7/365, ensuring availability for members globally. Enjoy work-life balance with flexible shifts, allowing personal and family life flexibility. Scheduled events, such as breaks and meals, adhere to structured timings, with shifts varying within a one-hour window. Job Type & Location This is a Contract to Hire position based out of Jacksonville, Florida.
