HYBRID Call Support Representative – 2nd Shift Position Available In Escambia, Florida
Tallo's Job Summary: You will be a HYBRID Call Support Representative working the 2nd shift, responding to inquiries and requests in a high-volume, 24/7 contact center. Your tasks include providing information on products and services, conducting transactions related to various accounts, and advising members on suitable products for their needs. This position requires active listening, system adaptability, and strong customer service skills.
Job Description
Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
You will be:
Provide information regarding Client’s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
