Membership Director – Spurlino Family YMCA Position Available In Hillsborough, Florida

Membership Director – Spurlino Family YMCA
About this Role
YMCA
Spurlino Family YMCA at Big Bend Road
Location 9650 Old Big Bend Rd
Gibsonton, FL 33534 Salary
$55,000.00 $60,000.00 Let the next step in your career be a footprint in the sands of sunny Tampa Bay, Florida.
Job Description Located in one of the fastest-growing communities in Hillsborough County, the Spurlino Family YMCA has recently unveiled a series of exciting facility enhancements designed to elevate the member experience. These upgrades include an expansive 18,000-square-foot indoor gymnasium featuring two full-sized NBA basketball courts, four pickleball courts, and two volleyball courts; brand-new outdoor functional fitness equipment on an open-air terrace; and 5,000 square feet of turfed poolside greenspace. Additional amenities at the Spurlino Y include a 30,000-square-foot outdoor aquatics center, outdoor basketball and pickleball courts, 17 acres of field space, and much more. With rapid growth over the past 12 months—supported by a dedicated and experienced membership team—this role is uniquely positioned for immediate success. The Spurlino Y is poised to build on the momentum generated by its facility upgrades and the continued residential boom in the surrounding area. Qualifications
Bachelor’s degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience in sales and customer service preferred, which would include three or more years’ experience in managing personnel
Has supervised or served in leadership role in 1,500+ unit membership base preferred
Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement)
Demonstrated track record of generating leads and closing sales
Demonstrated track record of developing and implementing results-oriented retention and engagement strategies
Strategic planning and tactical execution experience that resulted in achievement of goals
Excellent personal computer skills and experience with standard business software
Must be able to work flexible hours including evenings, weekends, and holidays
Ability to relate effectively to diverse groups of people from all social and economic segments of the community

Certifications/Trainings Required:

Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
Maintain other required certifications as stated in the training matrix.
Essential Functions Under the direction of the Center Executive Director, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention. This position ensures that membership administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership revenue.

Critical areas of expertise include:

relationship-driven sales and service, peer and community influence, enhancing the member experience, retention strategies, leading others and working in teams, successfully overseeing part-time/full-time teams and interviewing, hiring and onboarding associates.