Vacation Advisor, Disney Vacation Club (Celebration), Full Time Bench Position Available In Osceola, Florida

Vacation Advisor, Disney Vacation Club (Celebration), Full Time Bench
Job

ID 1277054BR

Location Celebration, Florida, United States
Business Walt Disney World Resort
Date posted May 04, 2025
(Opens in new tab or window)
(Opens in new tab or window)
(Opens in new tab or window)

Job Summary:

Do you have passion for assisting others and desire to work in a call center environment If so, you could be a Disney Vacation Club Vacation Advisor! As Vacation Advisors, we are dedicated to creating magic for our members before they arrive for their Disney Vacation Club vacation and during their stay. We are responsible for recommending all suitable options while providing vacation planning services and confirming resort reservations for Disney Vacation Club, Walt Disney World Resort and Disneyland Resort. This is an hourly position in a large-volume inbound contact center located in Celebration, FL. The Disney Vacation Advisor will attend a paid required training class where they will participate in multiple performance assessments provided.
At Disney, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!
This position is located in Celebration, Fl where you will be working on-site and from home based on operational needs. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.90/hour.

Responsibilities:

We provide vacation planning services to Disney Vacation Club Members and inbound exchanges using numerous software applications
We connect with members and assist with memberships, handling their accounts, and providing appropriate solutions to member concerns
We build resort reservations, exchanges and other supplemental services
Maintain designated levels of service satisfaction while meeting required departmental metric expectations
Easily adapt to offering new products and services
Complete all required Company trainings and compliance courses as assigned
Cast members may be required to handle cleaning chemicals and supplies

Basic Qualifications:

Previous experience working in hotels, travel, or national exchange company reservation
Experience with standard office software programs including Microsoft Products
Navigate between multiple and concurrent computer applications
Desire to engage with Disney Vacation Club Members providing Guest Service
Flexible with work schedule, including additional hours, weekends and holidays
Flexibility to work on-site in Celebration, FL and remote

Preferred Qualifications:

Bilingual
Experience working in a Call Center
Experience with Travel industry

Additional Information:

KEYWORD:

WDWCasting, WDW Casting, Reservations, CallCenter

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Club Management, LLC, which is part of a business we call Walt Disney World Resort.
Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Where Does Your Story Begin
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story
There are many different brands and businesses to explore. Once you’ve found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter
Once you’ve applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Celebration, FL
The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.