Member Experience Coordinator Position Available In Pasco, Florida
Tallo's Job Summary: The Member Experience Coordinator at Professional Tennis Registry in Wesley Chapel, FL, plays a key role in ensuring exceptional service for all PTR/PPR members. Responsibilities include handling inquiries, membership support, engagement campaigns, partnership development, and cross-departmental collaboration. Requirements include 2 years in racquet sports, organizational skills, and proficiency in Microsoft Office. Full-time position with benefits.
Job Description
Member Experience Coordinator Professional Tennis Registry 5700 Saddlebrook Way, Wesley Chapel, FL 33543
Position Overview:
The Member Experience Coordinator plays a pivotal role in ensuring an exceptional and efficient experience for all members of the Professional Tennis Registry (PTR) and Professional Pickleball Registry (PPR), from first-time enrollees to charter members. This individual will serve as a primary point of contact for membership inquiries and will provide support across multiple departments to maintain the highest standards of service.
Key Responsibilities:
Membership Support & Inquiries:
Serve as the initial point of contact for incoming membership and inquiry calls, addressing member needs in a professional and timely manner. Manage the membership/inquiry voicemail system and ensure responses are provided in a timely manner. Process and maintain records for the following: New Members Member Reinstates Membership Renewals Workshop and Specialty course registrations Event Registrations Handle renewals and reinstatements submitted via US mail.
Member Engagement & Conversion:
Lead phone campaigns to drive positive membership conversions and achieve organizational goals. Effectively communicate the benefits and features of PTR/PPR membership, workshops, and educational opportunities to prospective and existing members. Provide assistance to members with login issues related to the Member Portal, Learning Management System (LMS), and TennisGate.
Partnership Development & Outreach:
Support the development and management of smaller-level partnerships, ensuring positive and productive collaborations. Assist in outreach efforts to potential partners and sponsors, including supporting trade show booths and partnership opportunities.
Cross-Departmental Support:
Collaborate with internal teams to provide seamless membership services and support across departments. Ensure alignment of membership engagement efforts with broader organizational goals and initiatives.
Job Qualifications:
Required:
Minimum of 2 years of experience in the racquet sports industry. Knowledge of PTR/PPR membership and educational offerings (or the ability to Learn these systems). Ability to collaborate effectively with a diverse and dynamic team.
Skills & Competencies:
Exceptional organizational skills and attention to detail. Strong verbal and written communication abilities. Customer service-oriented with a focus on member satisfaction. Excellent time management skills with the ability to prioritize tasks effectively. Self-motivated Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Dynamic personality
Preferred:
Bilingual or multilingual skills are a plus. How to
Apply:
Interested candidates should submit their resume and cover letter to Milena Vidos at milena@ptrtennis.org . Applications will be reviewed on a rolling basis.
Job Type:
Full-time Benefits:
401(k) Paid time off
Schedule:
8 hour shift Monday to Friday Ability to
Commute:
Wesley Chapel, FL 33543 (Required) Ability to
Relocate:
Wesley Chapel, FL 33543: Relocate before starting work (Required)
Work Location:
In person
